Get Contact-Center-Like Analytics From Your Hunt Groups
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.
CUCM
71 posts
Variphy 15.1 Is Now Available
Curious about what’s inside? Check out our 15.1 video for a peek at these new features.
Preview: Real-time User Status and Hunt Group Analytics
Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you!
Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget
One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time.
Preview: Variphy 15.1 New Features
Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users.
How to Adjust Column Width of Your Widget
With Variphy 15.1, you can customize your dashboard using widgets like call history details and grouping statistics, so you can always see the data most important to you.
How to Enable and Use a Webex Chatbot for Variphy Report Delivery
Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy. Learn how in this article.
Customer Success: Veridian Credit Union
Explore how Veridian Credit Union continues to have advanced visibility into their call data, from their on-prem environment to Webex Calling.
Download 16 Sample UCM CDR Reports!
Are you curious about what Variphy can do for your organization? Take a moment to download a set…
Credit union gains confidence in their CUCM data with Variphy’s advanced analytics
See why VCU turned to Variphy when they needed to generate reliable reports on their CUCM calling environment.
