A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites. They turned to Variphy to help them track and report on their key performance indicators for their Cisco Unified Communications Manager (CUCM) environment. The Challenge of ManuallyContinue Reading >
Join Team Variphy at WebexOne in Anaheim, California, on October 24-26 to learn about our cloud calling analytics solution. Variphy integrates with Webex Calling Dedicated Instance and Multi-tenant to provide advanced call analytics, reporting, and dashboards for your organization. Reporting and Analytics for Webex Calling Web-based analytics and reporting: FlexibleContinue Reading >
Variphy 15.2 is now available for download! Our latest release has something for everyone. Whether you’re a Cisco CUCM, Webex Calling DI/MT, or Zoom Phone administrator, you’ll want to upgrade to take advantage of new features. Here are the exciting features in our latest release: Zoom Phone Support for CommonContinue Reading >
Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates: Zoom Phone Support for Common Areas and Common Area Phones Common areas are assigned toContinue Reading >
In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2: Zoom Phone Support for Common Areas and Common Area Phones Webex Calling (DI/MT) Add Call Scenarios asContinue Reading >
Team Variphy is heading to San Jose for Zoomtopia! Zoomtopia provides a great opportunity for the UC community to share the latest tech developments, strategies, and insights. We’re excited to exhibit and meet customers and industry professionals like you. Connect with us at Zoomtopia Stop by booth #010 for aContinue Reading >
Last week, many of our teams — Customer Success, Operations, Systems Engineering, Quality Assurance, Software Development, and Product Management — got together in Chicago for a meetup. Our organization is constantly growing, and, for our newest members, it was the first time they met their teammates in person. It wasContinue Reading >
In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution. Ease of use refers to how easy it is for users to understand and navigate an application. An application that is easy to use isContinue Reading >
In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application. Ease of configuration refers to how smoothly a software application can be customized to meet an organization’s or users’ preferences. Factors that impact ease of configuration UserContinue Reading >
Key aspects of a good call analytics software are ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on ease of deployment and how Variphy accomplishes this for our customers. Ease of deployment refers to how easily a software application can beContinue Reading >
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features. A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur acrossContinue Reading >
