The final day of Enterprise Connect 2023, and I’m really looking forward to the Zoom keynote this morning. We worked closely with the Zoom team while developing Variphy Call Analytics for Zoom Phone. In September 2022, Zoom reported that they had passed the 4M mark in Zoom Phone seats, andContinue Reading >
Day two of Enterprise Connect started off with the Microsoft keynote. Their keynote consisted of two main topics: the new Teams platform and Meetings AI. I’ve personally never been much of a Microsoft Teams user and have mainly used it to join meetings for clients when it’s their platform ofContinue Reading >
Good morning! Day 2 is a big day for keynotes at Enterprise Connect! I’m excited to hear from Nicole Herskowitz (Microsoft), Snorre Kjesbu (Cisco), and Mo Katibeh (RingCentral) regarding their direction in the collaboration space. With Microsoft and Cisco growing their relationship with the support of Cisco video conferencing devicesContinue Reading >
The first day of Enterprise Connect was a busy one. The first session, UCaaS Migration Case Studies, was full of great information from four organizations that had migrated from on-premises to UCaaS. We heard firsthand accounts of the challenges they faced while migrating. One thing that all the organizations discussedContinue Reading >
I’m excited to attend Enterprise Connect in Orlando, Florida, this week! Sessions kick off bright and early today at 9 am, and the expo floor opens at 3 pm. I plan to attend a few sessions today, including; UCAAS (unified communications as a service) Migration, CCAAS (contact center as aContinue Reading >
Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance? When are the busy hours? Is each queue staffed appropriately? Many organizations come to us because they need betterContinue Reading >
We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE,Continue Reading >
Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy before it can be used for delivering Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts as an alternative to email. If you haven’t yet created your Webex chatbot, pleaseContinue Reading >
The Variphy Call Analytics for Webex Calling app will be available as an on-premises or Variphy Cloud* deployment. In this post, we will provide an overview of the deployment and integration of the Variphy application to your Webex Organization. Curious about Variphy on-premise vs. Variphy Cloud? Variphy’s on-premise solution mayContinue Reading >
Did you know you can use a Webex chatbot for report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex chatbot below! How to Create Your Variphy WebexContinue Reading >
In Zoom Phone, calls can be recorded automatically or on demand. Regardless of the recording type, Variphy captures whether the call was recorded and allows quick and easy audio playback via our web interface. This feature enables appropriate supervisors, managers, or administrators to access and listen to voice recordings toContinue Reading >
