City Government Optimizes Staffing Using Insights Gained from Variphy
Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization.
Customer Success
16 posts
Health System Saves $15K Annually After Implementing Variphy
Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data quickly and accurately proved to be a significant challenge for TriHealth.
International Bank Achieves Better Visibility and Reporting with Variphy
With a vast network of 1,100 Cisco IP Phones deployed across its branches, CRDB Bank faced challenges in reporting and monitoring its communication systems.
‘I need that solution!’: County government leverages Variphy to customize reports
Macomb County needed to replace a discontinued on-premises platform with Cisco Unified Communications Manager (CUCM) and wanted a solution that could generate the reports with data they wanted to track.
Customer service teams leverage Variphy to make data-backed decisions, improve productivity
Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.
Health services provider generates Variphy reports to identify, resolve issues quickly
Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.
Healthcare system ensures customer service satisfaction through better insight with Variphy
With over 16,000 devices in their system, WakeMed's voice engineers and management team needed a solution to help them stay on top of their environment and continue to deliver quality customer service.
Variphy helps county resolve challenges with abandoned calls
The Collier County Board of County Commissioners sought better visibility into their calling environment. After signing up for a proof of concept, they found that Variphy’s analytics and reporting solution addressed all their needs.
Credit union chooses Variphy for better insights after migrating to Webex Calling
Veridian Credit Union is a not-for-profit financial cooperative that had been a Variphy customer when they used Cisco Unified Communications Manager (CUCM). After they migrated to Webex Calling, they once again chose Variphy for their call analytics solution because of the detailed reporting features they couldn’t find anywhere else.
‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data
Midland Health is a leading healthcare facility in Texas that uses Cisco Unified Communications Manager (CUCM) and Unified Contact Center Express (UCCX). With over 3,000 employees and growing, network analyst Evan Ruiz searched for an analytics and reporting solution to accommodate Midland Health’s evolving needs.
