Posted on September 21, 2023 in: Success Stories by: Customer Success
A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites. They turned to Variphy to help them track and report on their key performance indicators for their Cisco Unified Communications Manager (CUCM) environment. The Challenge of ManuallyContinue Reading >
Posted on September 19, 2023 in: Events by: Jeff Young
Join Team Variphy at WebexOne in Anaheim, California, on October 24-26 to learn about our cloud calling analytics solution. Variphy integrates with Webex Calling Dedicated Instance and Multi-tenant to provide advanced call analytics, reporting, and dashboards for your organization. Reporting and Analytics for Webex Calling Web-based analytics and reporting: FlexibleContinue Reading >
Posted on September 15, 2023 in: Software Release by: Jeff Young
Variphy 15.2 is now available for download! Our latest release has something for everyone. Whether you’re a Cisco CUCM, Webex Calling DI/MT, or Zoom Phone administrator, you’ll want to upgrade to take advantage of new features. Here are the exciting features in our latest release: Zoom Phone Support for CommonContinue Reading >
Posted on September 14, 2023 in: Software Release by: Jeff Young
Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)? Here are the exciting new updates: Zoom Phone Support for Common Areas and Common Area Phones Common areas are assigned toContinue Reading >
Posted on September 12, 2023 in: Software Release by: Jeff Young
In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2: Zoom Phone Support for Common Areas and Common Area Phones Webex Calling (DI/MT) Add Call Scenarios asContinue Reading >
Posted on September 7, 2023 in: Events by: Jeff Young
Team Variphy is heading to San Jose for Zoomtopia! Zoomtopia provides a great opportunity for the UC community to share the latest tech developments, strategies, and insights. We’re excited to exhibit and meet customers and industry professionals like you. Connect with us at Zoomtopia Stop by booth #010 for aContinue Reading >
Posted on September 1, 2023 in: Events by: Jeff Young
Last week, many of our teams — Customer Success, Operations, Systems Engineering, Quality Assurance, Software Development, and Product Management — got together in Chicago for a meetup. Our organization is constantly growing, and, for our newest members, it was the first time they met their teammates in person. It wasContinue Reading >
Posted on August 29, 2023 in: White Paper by: Jeff Young
In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution. Ease of use refers to how easy it is for users to understand and navigate an application. An application that is easy to use isContinue Reading >
Posted on August 24, 2023 in: White Paper by: Jeff Young
In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application. Ease of configuration refers to how smoothly a software application can be customized to meet an organization’s or users’ preferences. Factors that impact ease of configuration UserContinue Reading >
Posted on August 17, 2023 in: White Paper by: Jeff Young
Key aspects of a good call analytics software are ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on ease of deployment and how Variphy accomplishes this for our customers. Ease of deployment refers to how easily a software application can beContinue Reading >
Posted on August 15, 2023 in: Events, Workshop by: Jeff Young
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features. A contact center application is a centralized call routing application used to manage incoming and outgoing customer interactions, which can occur acrossContinue Reading >
Posted on August 10, 2023 in: Events, Workshop by: Jeff Young
With Variphy, you can quickly create, manage, and share dashboards with other users in your organization. This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards. For more info on creating your initial dashboard, take a look at our Knowledge Base article.Continue Reading >
Posted on August 8, 2023 in: Events by: Jeff Young
Missed our presentation at this year’s Cisco Live? Log in to Cisco Live 2023 and learn how Webex can boost hybrid environments. Layne Hoo, co-founder and CEO of Variphy, discussed how our integration can assist with your Webex Calling reporting and analytics needs and discussed our App Hub submission process.Continue Reading >
Posted on August 4, 2023 in: As-Built Reporting by: Jeff Young
Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time. It automatically generates detailed, up-to-date records of your UC environment, capturing the current configurations, settings, and other relevant information. Why do you need an as-built featureContinue Reading >
Posted on August 1, 2023 in: Webex Calling by: Jeff Young
Generating reports for your Webex Calling environment doesn’t have to be a time-consuming task. Our systems engineers hosted a workshop to show you how to get the info you want with just a few clicks. In this workshop, systems engineers Brian and Mike show you how to get our easy-to-useContinue Reading >
Posted on July 25, 2023 in: Success Stories by: Customer Success
Western Steel Buildings has been meeting the industrial demands for their community in Park City, Utah, for eight years. When they transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy. The Challenge of Getting More Call Data Before Variphy AfterContinue Reading >
Posted on July 25, 2023 in: CDR Reporting by: Jeff Young
Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls. With Call Scenarios, you can identify and break down metrics that matter to you. It is available inContinue Reading >
Posted on July 20, 2023 in: Change Management by: Jeff Young
Tracking changes to your Cisco Unified Communications Manager (CUCM) environment is a vital but tedious task. You need to know when something changes in case it causes issues to your clusters. Some organizations make do with tracking via spreadsheets and manually taking screenshots. However, manual tracking is prone to error,Continue Reading >
Posted on July 18, 2023 in: Events by: Jeff Young
Victor Vrba, director of Systems Engineering at Variphy, joined the Webex team to discuss flexible migrations, new survivability solutions for Webex Calling, and Variphy’s on-prem and Cisco cloud calling solutions. Watch the recorded webinar and learn how Variphy can help with your migration. Curious about Variphy Call Analytics for WebexContinue Reading >
Posted on July 13, 2023 in: Workshop by: Jeff Young
Our systems engineers show you how to build a Zoom Phone dashboard that works for your organization’s needs. Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build aContinue Reading >
