Preview: Real-time User Status and Hunt Group Analytics
Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you!
Call Analytics
85 posts
Unlimited data retention for Webex Calling With Variphy
Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods.
What KPIs should voice engineers be tracking?
UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track?
Identify Zoom Phone Device Type Usage by User, Department, or Site
Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity.
CUBE Analytics Setup & Configuration
Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system.
Now Available! Variphy integration with Zoom Phone
Variphy integration with Zoom Phone is now available on the Zoom App Marketplace.
New Release! Variphy Supports Call Analytics for Zoom Phone in Its Latest Release
Variphy announced today the release of Variphy 14.0, offering the feature Variphy Call Analytics for Zoom Phone.
Zoom Phone Analytics: Unlimited Data Retention
With Variphy Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as you need.
Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know
Variphy’s dashboards and widgets allow Zoom Phone users to visualize call queue activity in several ways — and it’s customizable to fit your needs.
Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide
With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks.
