Customer Success, Author at Variphy Voice

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December 19, 2023

Variphy helps county resolve challenges with abandoned calls

The Collier County Board of County Commissioners sought better visibility into their calling environment. After signing up for a proof of concept, they found that Variphy’s analytics and reporting solution addressed all their needs.

Customer Success

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December 5, 2023

Credit union chooses Variphy for better insights after migrating to Webex Calling

Veridian Credit Union is a not-for-profit financial cooperative that had been a Variphy customer when they used Cisco Unified Communications Manager (CUCM). After they migrated to Webex Calling, they once again chose Variphy for their call analytics solution because of the detailed reporting features they couldn’t find anywhere else.

Customer Success

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November 16, 2023

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

Midland Health is a leading healthcare facility in Texas that uses Cisco Unified Communications Manager (CUCM) and Unified Contact Center Express (UCCX). With over 3,000 employees and growing, network analyst Evan Ruiz searched for an analytics and reporting solution to accommodate Midland Health’s evolving needs.

Customer Success

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September 21, 2023

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites.

Customer Success

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July 25, 2023

Industrial company improves business outcomes with advanced Zoom Phone analytics

Western Steel Buildings has been meeting the industrial demands for their community in Park City, Utah, for eight years. When they transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.