Customer Success: Cardtronics

Customer Success: Cardtronics

Cardtronics is a global leader in self-service banking, offering ATM services to businesses around the world. Their extensive network requires reliable and efficient communication systems to ensure smooth operations and swift issue resolution.

  • Location: United States
  • Industry: Finance
  • Product: Variphy Reporting and Analytics for Cisco CUCM, Variphy Remote Phone Control for Cisco, Variphy Change Management for Cisco
  • Device: 1,600 Phones

The Challenge

Cardtronics faced significant challenges when they were using a hosted collaboration solution managed by an external company. The lack of direct access to Cisco Unified Communications Manager (CUCM) data led to slow issue resolution and limited visibility into system operations, which, in turn, hindered their overall ability to troubleshoot effectively and manage changes swiftly. Additionally, there was a dire need for enhanced phone control and call detail reporting (CDR) for various groups within the organization.

The Solution

Upon moving back to an in-house setup, Cardtronics implemented Variphy’s comprehensive suite of solutions, including the Change Management and Remote Phone Control. The deployment process was straightforward, with the OVA install proving quick and efficient. As a result, Variphy enabled Cardtronics to efficiently handle CDR reporting and phone control functionalities.

“Variphy is very easy to use, very powerful, and does everything I need it to do.”

The Impact

Implementing Variphy significantly transformed Cardtronics’s operations. The solution cut their number of tickets in half, reducing from 60-70 to about 30, by enabling proactive issue identification and faster resolution. Moreover, the ease of use and powerful capabilities of Variphy allowed Cardtronics to streamline their processes, improve operational efficiency, and delegate access to other team members effectively.

Learn more about our Cisco telephony analytics and reporting solutions.