Customer Success: Cardtronics
Cardtronics lacked direct access to CUCM data, which led to slow issue resolution and limited visibility into system operations.
20 posts
Customer Success: Liggett Vector Brands
Liggett Vector Brands required comprehensive call analytics to monitor call quality, troubleshoot issues, and report on usage metrics.
Customer Success: NCH Healthcare System
NCH Healthcare System faced challenges with their call analytics tools. They searched for a comprehensive solution and found Variphy.
‘Above and Beyond’: Variphy Solutions Help Healthcare Organization Improve Service Quality
When JCH looked for a powerful analytics solution to explore their Cisco Unified Communications Manager (CUCM) data, they discovered Variphy’s solutions.
City Government Optimizes Staffing Using Insights Gained from Variphy
Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization.
Health System Saves $15K Annually After Implementing Variphy
Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data quickly and accurately proved to be a significant challenge for TriHealth.
International Bank Achieves Better Visibility and Reporting with Variphy
With a vast network of 1,100 Cisco IP Phones deployed across its branches, CRDB Bank faced challenges in reporting and monitoring its communication systems.
‘I need that solution!’: County government leverages Variphy to customize reports
Macomb County needed to replace a discontinued on-premises platform with Cisco Unified Communications Manager (CUCM) and wanted a solution that could generate the reports with data they wanted to track.
Customer service teams leverage Variphy to make data-backed decisions, improve productivity
Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.
Health services provider generates Variphy reports to identify, resolve issues quickly
Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.
