CUCM Archives - Page 5 of 7

January 11, 2024

Healthcare system ensures customer service satisfaction through better insight with Variphy

With over 16,000 devices in their system, WakeMed's voice engineers and management team needed a solution to help them stay on top of their environment and continue to deliver quality customer service.

Customer Success

ByJeff Young

January 4, 2024

Top 3 Variphy Call Analytics Webinars in 2023

Last year, we covered dozens of topics that helped customers navigate and leverage our CUCM, Webex Calling, and Zoom Phone solutions. Here are the top 3 call analytics webinars in 2023.

Webinars

ByCustomer Success

December 19, 2023

Variphy helps county resolve challenges with abandoned calls

The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.

Customer Success

ByJeff Young

December 7, 2023

CUCM Support: Troubleshooting Common Issues

It’s easy to get in touch with Variphy’s Support team — you can open a support ticket, engage the chat, or simply send an email. But sometimes, you might want to solve an issue on your own. Our systems engineers hosted a webinar that covers the most common issues they see and takes you through the steps to handle these issues easily.

Webinars

ByCustomer Success

November 16, 2023

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.

Customer Success

ByJeff Young

November 7, 2023

Get Ready for Variphy 15.3!

Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.

Webinars

ByCustomer Success

September 21, 2023

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites.

Customer Success

ByJeff Young

September 14, 2023

Deep Dive: Variphy 15.2

Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)?

Product

ByJeff Young

September 12, 2023

Coming Soon: Variphy 15.2

In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone.

Newsroom

ByJeff Young

August 15, 2023

Get Contact-Center-Like Analytics From Your Hunt Groups

Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.

Webinars