Customer Success: NCH Healthcare System
NCH Healthcare System faced challenges with their call analytics tools. They searched for a comprehensive solution and found Variphy.
CUCM
70 posts
Measuring Cisco Collaboration User Adoption
Reporting on your UC environment will help you determine how well your users are utilizing their new phones, or if they need more training.
Download Now: Variphy 16.1
Variphy 16.1 offers exciting new features for Microsoft Teams, Zoom Phone, CUCM, and Webex Calling customers. See what's included in this latest release.
‘Above and Beyond’: Variphy Solutions Help Healthcare Organization Improve Service Quality
When JCH looked for a powerful analytics solution to explore their Cisco Unified Communications Manager (CUCM) data, they discovered Variphy’s solutions.
City Government Optimizes Staffing Using Insights Gained from Variphy
Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization.
High-level Reports and Dashboards for Executives
For executives and administrators who want high-level views of their data, Variphy’s reports and dashboards can be customized to display pertinent information without the clutter.
Health System Saves $15K Annually After Implementing Variphy
Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data quickly and accurately proved to be a significant challenge for TriHealth.
International Bank Achieves Better Visibility and Reporting with Variphy
With a vast network of 1,100 Cisco IP Phones deployed across its branches, CRDB Bank faced challenges in reporting and monitoring its communication systems.
‘I need that solution!’: County government leverages Variphy to customize reports
Macomb County needed to replace a discontinued on-premises platform with CUCM and wanted a solution that could generate detailed reports.
Health services provider generates Variphy reports to identify, resolve issues quickly
Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.
