CUCM Archives - Page 2 of 5

December 19, 2023

Variphy helps county resolve challenges with abandoned calls

The Collier County Board of County Commissioners sought better visibility into their calling environment. After signing up for a proof of concept, they found that Variphy’s analytics and reporting solution addressed all their needs.

Customer Success

ByJeff Young

December 7, 2023

CUCM Support: Troubleshooting Common Issues

It’s easy to get in touch with Variphy’s Support team — you can open a support ticket, engage the chat, or simply send an email. But sometimes, you might want to solve an issue on your own. Our systems engineers hosted a webinar that covers the most common issues they see and takes you through the steps to handle these issues easily.

Webinars

ByCustomer Success

November 16, 2023

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

Midland Health is a leading healthcare facility in Texas that uses Cisco Unified Communications Manager (CUCM) and Unified Contact Center Express (UCCX). With over 3,000 employees and growing, network analyst Evan Ruiz searched for an analytics and reporting solution to accommodate Midland Health’s evolving needs.

Customer Success

ByJeff Young

November 7, 2023

Get Ready for Variphy 15.3!

Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.

Webinars

Flexible migration from on-prem to cloud calling

ByVariphy Voice

October 26, 2023

Flexible migration from on-prem to cloud calling

With the announcement of CUCM 15, many organizations are weighing their options of remaining on-premises or migrating to a cloud-calling solution. Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration!

Resources

ByCustomer Success

September 21, 2023

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites.

Customer Success

ByJeff Young

September 14, 2023

Deep Dive: Variphy 15.2

Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)?

Product

ByJeff Young

September 12, 2023

Coming Soon: Variphy 15.2

In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone.

Newsroom

ByJeff Young

August 15, 2023

Get Contact-Center-Like Analytics From Your Hunt Groups

Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.

Webinars

ByJeff Young

July 5, 2023

Variphy 15.1 Is Now Available

Curious about what’s inside? Check out our 15.1 video for a peek at these new features.

Newsroom