Customer Success Story: Mountain Area Health Education Center
MAHEC faced significant difficulties in accumulating and analyzing call data due to the complexity and volume of their communications.
A Comprehensive Guide to Migrating to Microsoft Teams Phone
Migrating to Microsoft Teams Phone? Here's what you need to know before you make the move.
Variphy Webex Calling Reports: Understanding Data Types & Metrics
Here's a deep dive on call data types you can use to enhance your Webex Calling reports.
Customer Success: Midland Health
Midland Health struggled with their existing call data solution, which lacked the necessary insights into their calling environment.
Navigating the On-Premises to Cloud Migration: Key Insights from Variphy’s CEO
CEO Layne Hoo explores the trends and challenges businesses are facing as they migrate to cloud calling.
Customer Success: Mercy Hospital
Mercy faced several critical challenges in managing their extensive communications network, including meeting data retention compliance requirements and difficulty in quickly identifying and tracking troubled calls.
Best Practices for Remote Team Management
For effective remote team management, you need clear communication, data-driven insights, and a focus on continuous improvement.
Customer Success: Kelsey-Seybold Clinic
Kelsey-Seybold Clinic grappled with a lack of experience in their new phone system, operated with a small telecom staff, and were constrained by the limited reporting capabilities of their built-in CDR reporting tool.
Overcoming Common Reporting Challenges in Remote Settings
Managing a remote team presents common reporting challenges, but addressing these issues effectively ensures reports are accurate, timely, and engaging.
Best Practices for Remote Team Reporting
Strategic remote team reporting goes beyond simple performance tracking — it becomes the driving force behind performance and engagement.
