Get Contact-Center-Like Analytics From Your Hunt Groups
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.
6 Widgets You Should Have on Your Zoom Phone Analytics Dashboard
This article highlights a few of the widgets our Zoom Phone customers can use to customize their dashboards.
Now Available: Powering Hybrid Experiences With the Webex Platform
Missed our presentation at this year’s Cisco Live? Log in to Cisco Live 2023 and learn how Webex can boost hybrid environments.
Document your UC configuration with Variphy’s As-built feature
Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time.
Industrial company improves business outcomes with advanced Zoom Phone analytics
When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.
What Are Call Scenarios?
Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls.
Variphy Solutions for Cisco Cloud Calling
Victor Vrba, director of Systems Engineering at Variphy, joined the Webex team to discuss flexible migrations, new survivability solutions for Webex Calling, and Variphy’s on-prem and Cisco cloud calling solutions.
Which widgets should you add to your Zoom Phone dashboard?
Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build a Zoom admin dashboard and add helpful widgets.
How to Use Variphy’s Directory Number Management Feature
Our DN Management feature keeps your data out of spreadsheets and makes it easier to track. UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.
Variphy 15.1 Is Now Available
Curious about what’s inside? Check out our 15.1 video for a peek at these new features.
