Customer Success Story: TrueBlue

Managing telecommunications for a global company with four CUCM clusters — covering locations from a corporate hub to branches in India and Poland — is no small task. The search for a reliable solution led the telecom team at TrueBlue to Variphy, transforming their reporting process and allowing them to better serve the business’s needs.

• Location: United States
• Industry: Enterprise
• Products: Variphy Reporting and Analytics for Cisco CUCM
• Devices: 2,500+ Phones

The Challenge

As the company shifted to Cisco VoIP, the existing system’s reporting tool fell short of the business’s growing demand for metrics. While engineers typically prioritize system uptime and performance, the business needed detailed reporting to drive informed decision-making. Handling four different CUCM clusters, the telecom team required a tool that could streamline reporting across the global organization, providing insights at a level never before achieved.

The Solution

After thorough research, including interviewing several companies, the telecom team found that Variphy best suited their needs. Variphy’s ability to produce detailed, business-friendly reports made it the clear choice. The deployment process was smooth, with Variphy’s engineering team collaborating to set up server space and integrate CDR data across all four clusters. It was easy to schedule reports and share dashboards, making data accessible to business managers without requiring day-to-day involvement from the telecom team.

“We’re producing reports at a level of detail we’ve never been able to before. If the business is happy, we’re happy, and that’s what matters in telecommunications — supporting the business. Reporting is as important as producing the dial tone.”

The Impact

Since implementing Variphy, the team has been able to produce detailed reports that the business can easily analyze, reducing the burden on the telecom team and allowing them to focus on other critical tasks. Variphy’s scheduling capabilities ensure that reports are automatically generated, while dashboards present data in a way that makes sense to non-technical decision-makers. What started as a search for a more robust reporting tool turned into a solution that not only supported the business’s needs but also made the telecom team’s day-to-day work more efficient. 

Learn more about our Cisco telephony analytics and reporting solutions.