Webinar Rewind: Hunt Groups and Call Queues
In a recent webinar, our systems engineers showed how users can view and analyze their data for their Webex Calling environment.
Webinars
36 posts
What’s New in Variphy 15.4
Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone. In a Wednesday Webinar, our team gave an overview of the features in this software release.
How to Monitor Hard Phone Registration Changes With Variphy Change Management
Variphy’s Change Management feature, which helps you stay on top of configuration changes, can be leveraged for specific use cases to simplify tasks.
Top 3 Variphy Call Analytics Webinars in 2023
Last year, we covered dozens of topics that helped customers navigate and leverage our CUCM, Webex Calling, and Zoom Phone solutions. Here are the top 3 call analytics webinars in 2023.
CUCM Support: Troubleshooting Common Issues
It’s easy to get in touch with Variphy’s Support team — you can open a support ticket, engage the chat, or simply send an email. But sometimes, you might want to solve an issue on your own.
Our systems engineers hosted a webinar that covers the most common issues they see and takes you through the steps to handle these issues easily.
Get Ready for Variphy 15.3!
Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.
Report on Zoom Phone Common Areas with Variphy 15.2
We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls.
Get Contact-Center-Like Analytics From Your Hunt Groups
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.
Document your UC configuration with Variphy’s As-built feature
Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time.
What Are Call Scenarios?
Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls.
