Webinars Archives - Page 3 of 4

December 7, 2023

CUCM Support: Troubleshooting Common Issues

It’s easy to get in touch with Variphy’s Support team — you can open a support ticket, engage the chat, or simply send an email. But sometimes, you might want to solve an issue on your own. Our systems engineers hosted a webinar that covers the most common issues they see and takes you through the steps to handle these issues easily.

Webinars

ByJeff Young

November 7, 2023

Get Ready for Variphy 15.3!

Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.

Webinars

ByJeff Young

October 12, 2023

Report on Zoom Phone Common Areas with Variphy 15.2

We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls.

Webinars

ByJeff Young

August 15, 2023

Get Contact-Center-Like Analytics From Your Hunt Groups

Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.

Webinars

ByJeff Young

August 4, 2023

Document your UC configuration with Variphy’s As-built feature

Variphy As-built Reporting for Cisco is a documentation tool that helps organizations keep track of their Cisco Unified Communications (UC) deployments in real time.

Webinars

ByJeff Young

July 25, 2023

What Are Call Scenarios?

Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls.

Webinars

ByJeff Young

July 13, 2023

Which widgets should you add to your Zoom Phone dashboard?

Building a functional dashboard to review call data is important to line of business managers, departments, and support teams. Our systems engineer team hosted a workshop to discuss how to build a Zoom admin dashboard and add helpful widgets.