Webinars Archives - Page 3 of 4

February 15, 2024

How to Get the Data You Need with the Real Time CSQ Widget

The troubleshooting measures you’ll need to take to get the results you want from this widget might be new to you, but in a webinar hosted by our systems engineers, we tackle some of the most common issues.

Webinars

ByJeff Young

February 14, 2024

How to Isolate Calls for CUBE Reports

Recently, many of our customers have shown a growing interest in migrating to a cloud calling platform — namely, Webex Calling, Zoom Phone, and Microsoft Teams Phone.

Webinars

ByJeff Young

February 7, 2024

Webinar Rewind: Hunt Groups and Call Queues

In a recent webinar, our systems engineers showed how users can view and analyze their data for their Webex Calling environment.

Webinars

ByTrey Gonzalez

January 18, 2024

What’s New in Variphy 15.4

Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone. In a Wednesday Webinar, our team gave an overview of the features in this software release.

Webinars

ByJeff Young

January 12, 2024

How to Monitor Hard Phone Registration Changes With Variphy Change Management

Variphy’s Change Management feature, which helps you stay on top of configuration changes, can be leveraged for specific use cases to simplify tasks.

Webinars

ByJeff Young

January 4, 2024

Top 3 Variphy Call Analytics Webinars in 2023

Last year, we covered dozens of topics that helped customers navigate and leverage our CUCM, Webex Calling, and Zoom Phone solutions. Here are the top 3 call analytics webinars in 2023.

Webinars

ByJeff Young

December 7, 2023

CUCM Support: Troubleshooting Common Issues

It’s easy to get in touch with Variphy’s Support team — you can open a support ticket, engage the chat, or simply send an email. But sometimes, you might want to solve an issue on your own. Our systems engineers hosted a webinar that covers the most common issues they see and takes you through the steps to handle these issues easily.

Webinars

ByJeff Young

November 7, 2023

Get Ready for Variphy 15.3!

Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.

Webinars

ByJeff Young

October 12, 2023

Report on Zoom Phone Common Areas with Variphy 15.2

We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls.

Webinars

ByJeff Young

August 15, 2023

Get Contact-Center-Like Analytics From Your Hunt Groups

Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.

Webinars