The Hidden Costs of Poor Call Quality (And How to Fix Them)
Discover the hidden costs of poor call quality and learn how to fix these issues before they damage your bottom line.
Call Reporting
18 posts
Webex Calling Reporting Solutions With Variphy
Our Webex Calling integration lets you quickly and easily share the reports you’ve created with other users.
CUCM CDR Call Analytics & Statistics Reporting
Learn more about the commonly requested KPIs for CUCM that you can report on using Variphy.
What Is Webex Calling? Overview Of Cisco’s Cloud Phone System
What is Webex Calling, and how can it transform the way your organization communicates? Let’s dive in
A Comprehensive Guide to Migrating to Microsoft Teams Phone
Migrating to Microsoft Teams Phone? Here's what you need to know before you make the move.
Variphy Webex Calling Reports: Understanding Data Types & Metrics
Here's a deep dive on call data types you can use to enhance your Webex Calling reports.
Customer Success: Kelsey-Seybold Clinic
Kelsey-Seybold Clinic grappled with a lack of experience in their new phone system, operated with a small telecom staff, and were constrained by the limited reporting capabilities of their built-in CDR reporting tool.
Best Practices for Remote Team Reporting
Strategic remote team reporting goes beyond simple performance tracking — it becomes the driving force behind performance and engagement.
Customer Success: Johns Hopkins All Children’s Hospital
Johns Hopkins All Children's Hospital needed a comprehensive call analytics to monitor call quality, troubleshoot issues, and report on usage metrics.
Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter
Executive-level call reporting can help you gain valuable insights, streamline operations, and make better decisions to drive business success.
