‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data
With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.
Call Analytics
86 posts
Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration
Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.
Custom data retention for Zoom Phone
With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.
Government agency uses Variphy to reduce customer wait time by 30%
A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites.
Coming Soon: Variphy 15.2
In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone.
Call Analytics Software Essentials: Ease of Use
In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.
Call Analytics Software Essentials: Ease of Configuration
In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.
Call Analytics Software Essentials: Ease of Deployment
Ease of deployment refers to how easily a software application can be installed, configured, and deployed. It is also the ease with which software can be distributed to end users or installed on different machines, operating systems, or cloud platforms.
Get Contact-Center-Like Analytics From Your Hunt Groups
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.
Industrial company improves business outcomes with advanced Zoom Phone analytics
When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.
