Call Analytics Archives - Page 6 of 9

October 4, 2023

Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration

Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users. Our SE team also made report templates based on the most popular requests by our customers.

Product

ByJeff Young

October 3, 2023

Custom data retention for Zoom Phone

With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.

Product

ByCustomer Success

September 21, 2023

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites.

Customer Success

ByJeff Young

September 12, 2023

Coming Soon: Variphy 15.2

In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone.

Newsroom

ByJeff Young

August 29, 2023

Call Analytics Software Essentials: Ease of Use

In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.

Resources

ByJeff Young

August 24, 2023

Call Analytics Software Essentials: Ease of Configuration

In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.

Resources

ByJeff Young

August 17, 2023

Call Analytics Software Essentials: Ease of Deployment

Ease of deployment refers to how easily a software application can be installed, configured, and deployed. It is also the ease with which software can be distributed to end users or installed on different machines, operating systems, or cloud platforms.

Resources

ByJeff Young

August 15, 2023

Get Contact-Center-Like Analytics From Your Hunt Groups

Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.

Webinars

ByCustomer Success

July 25, 2023

Industrial company improves business outcomes with advanced Zoom Phone analytics

When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.

Customer Success

ByJeff Young

July 25, 2023

What Are Call Scenarios?

Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls.

Webinars