Get Contact-Center-Like Analytics From Your Hunt Groups
Mike and Dre from our Systems Engineering team hosted a workshop highlighting how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.
15.1
5 posts
What Are Call Scenarios?
Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls.
Variphy 15.1 Is Now Available
Curious about what’s inside? Check out our 15.1 video for a peek at these new features.
Preview: Real-time User Status and Hunt Group Analytics
Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you!
Preview: Variphy 15.1 New Features
Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users.
