Health services provider generates Variphy reports to identify, resolve issues quickly
Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.
New Release: Variphy 15.4
Variphy 15.4 is here! From improved handling of CDRs to enhancements in UI, the latest release has exciting updates for Cisco, Webex Calling, and Zoom Phone users.
Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting
We will take a deeper look at these features and how to make the best use of their information.
What’s New in Variphy 15.4
Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone. In a Wednesday Webinar, our team gave an overview of the features in this software release.
Top 5 Benefits of Migrating from On-Prem to Cloud Calling
If you’re considering moving from on-premises to cloud calling, you might be wondering about the advantages of migration. For many companies, migrating from on-prem to cloud calling can be an essential part of scaling, cost-efficiency, and collaboration.
How to Monitor Hard Phone Registration Changes With Variphy Change Management
Variphy’s Change Management feature, which helps you stay on top of configuration changes, can be leveraged for specific use cases to simplify tasks.
Have you registered for EC2024?
We’re excited to be back on the bustling convention floor to connect with customers, forge partnerships, and engage with the UC community.
Healthcare system ensures customer service satisfaction through better insight with Variphy
With over 16,000 devices in their system, WakeMed's voice engineers and management team needed a solution to help them stay on top of their environment and continue to deliver quality customer service.
Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions
In this article, we will delve into the difference between on-premises, cloud, and hybrid solutions, compare their features, and focus on leading platforms like Cisco CUCM, Webex Calling, Zoom Phone, and Microsoft Teams Phone.
Coming Soon: Variphy 15.4
Variphy 15.4 is just around the corner! Ready for the latest enhancements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions?
