Posted on February 7, 2024 in: Workshop by: Jeff Young
Hunt groups and call queues are two common methods of redirecting calls to the right area of your organization. As many organizations find themselves moving from platforms like Cisco CUCM to Webex Calling, learning how to accurately access and interpret reports in a new software can be a learning curve.
In a recent webinar, our systems engineers showed how users can view and analyze their data for their Webex Calling environment.
Hunt groups and call queues can offer many benefits to your organization’s phone system. But if you’re making the transition from CUCM to Webex Calling, it’s important that you learn how to properly run reports and interpret their data on this new software.
To learn more about optimizing your Webex Calling analytics and reports, register for an upcoming webinar or check out past videos.
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