Customer Success Story: The University of Winnipeg
The University of Winnipeg, with its large Cisco deployment spanning multiple buildings, sought greater visibility into its call data to manage communication systems more effectively. The university needed a solution to monitor call volume, troubleshoot issues, and verify billing against telco invoices.
- Location: Canada
- Industry: Education
- Products: Variphy Reporting and Analytics for Cisco CUCM, Variphy DN & DID Management for Cisco, Variphy Remote Phone Control for Cisco, Variphy Change Management for Cisco
- Devices: +1,500 Phones
The Challenge
Without proper visibility into call data, the university struggled to monitor PRI usage, track long-distance charges, and manage DIDs effectively. These issues led to higher than expected telco bills, prompting a search for a solution that could provide real-time insights and better cost control.
The Solution
After a demonstration by Compugen, the university selected Variphy to solve their call reporting and billing reconciliation challenges. With Variphy’s robust CDR reporting, they were able to monitor PRI usage, track IVR call volumes, and manage long-distance usage more effectively. Variphy’s DID management feature also allowed them to track in-use numbers and avoid unnecessary telco purchases.
“We also identified some unusual international calling behavior that saved thousands in potential toll fraud charges. Those cost savings helped pay for Variphy on the first day of using the product!”
The Impact
Variphy provided immediate benefits, helping the university save money on long-distance charges and eliminate the need to purchase additional DIDs. By providing clear visibility into call data, Variphy simplified the IT team’s workflow, allowing them to focus on maintaining the smooth operation of the university’s communication systems. The time and cost savings achieved made Variphy an indispensable tool for the University of Winnipeg.
Learn more about our Cisco telephony analytics and reporting solutions.
