Customer Success Story: City of North Augusta
The City of North Augusta’s IT team needed a reliable solution to manage their Cisco call reporting. With limited time and resources, they required software that was easy to use, intuitive, and backed by strong technical support.
- Location: United States
- Industry: Government
- Products: Variphy Reporting and Analytics for Cisco CUCM, Variphy DN & DID Management for Cisco, Variphy Remote Phone Control for Cisco
- Devices: +250 Phones
The Challenge
Like many IT departments, the team at the City of North Augusta wore multiple hats and needed a call reporting solution that was simple to implement and maintain. They required a tool that would provide reliable call data without adding to their workload, while also ensuring strong support when needed.
The Solution
Variphy’s CDR Call Reporting for Cisco offered a user-friendly interface that was easy to navigate, with intuitive features that worked right out of the box. The software’s ability to quickly deliver accurate reports, combined with exceptional technical support, made Variphy the ideal solution for their needs.
“As with most I.T. people, we wear many hats. When a company writes good software that #1 WORKS and #2 is easy to get up and running, it makes our lives just a little bit easier.”
The Impact
Variphy has consistently delivered on its promises, simplifying call reporting for the City of North Augusta. The IT team has benefited from quick access to detailed call data and responsive support whenever needed. Variphy’s ease of use and dependable service has made it a trusted tool, allowing the team to focus on their other critical tasks.
Learn more about our Cisco telephony analytics and reporting solutions.
