Customer Success Story: Security Mutual Life Insurance Company of New York
As part of their efforts to enhance operational efficiency and improve customer interactions, the Security Mutual Life Insurance Company of New York sought a powerful reporting and analytics solution for their Cisco Unified Communications Manager (UCC) system. Variphy emerged as the ideal partner, delivering insights and tools that transformed their telecom operations.
- Location: United States
- Industry: Insurance
- Products: Variphy Reporting and Analytics for Cisco CUCM, Variphy DN & DID Management for Cisco
- Devices: 500+ Phones
The Challenge
Before implementing Variphy, Security Mutual struggled with a lack of visibility into their phone system. Deploying new phone sets was time-consuming, and tracking extensions relied heavily on outdated spreadsheets. Additionally, the company faced ongoing difficulties identifying a problematic WAN connection.
The Solution
Variphy provided a comprehensive solution that allowed Security Mutual to gain unprecedented visibility into their phone system. The installation process was straightforward, enabling the team to start gathering statistics on the very first day. Variphy’s intuitive interface made it easy to track extensions and monitor phone performance without relying on cumbersome spreadsheets. The reporting and analytics capabilities also helped pinpoint the troubled WAN connection that had eluded the team for months.
“Variphy has given us visibility into our phone system that we’ve never had before. It has cut down the time to deploy phone sets and made spreadsheets obsolete in tracking extensions.”
The Impact
With Variphy, Security Mutual has significantly reduced the time required to deploy phone sets and streamline their extension tracking process. The solution has been integral in enhancing their operational efficiency, allowing the telecom team to focus on more strategic initiatives. The transition from proof of concept to production was seamless, occurring with zero downtime, further demonstrating the effectiveness of Variphy in enhancing their communications infrastructure.
Learn more about our Cisco telephony analytics and reporting solutions.
