Customer Success Story: Interstate Batteries

Interstate Batteries, a leading automotive battery provider, was seeking a more effective solution for managing their Cisco UC environment. With increasing demands for detailed reporting and enhanced visibility into 911 call alerts, their previous tool was no longer sufficient. Variphy provided a transformative solution that not only met these needs but exceeded expectations from day one.

• Location: United States
• Industry: Manufacturing
• Products: Variphy Reporting and Analytics for Cisco CUCM, Variphy Reporting and Analytics for Cisco UCCX, Variphy Remote Phone Control for Cisco

The Challenge

Interstate Batteries needed a reporting tool that could deliver more granular data than their previous CDR tool, particularly for critical alerts like 911 calls. Their existing solution lacked the ability to provide details like call origin, department, and whether the call came from a desk or softphone. Additionally, managing daily telecom tasks, such as locating unused numbers and troubleshooting user issues, was time-consuming and inefficient without remote access capabilities.

The Solution

From the first day of proof-of-concept testing, Variphy demonstrated its value. The support team assisted with installation and configuration, providing prompt responses to every question. Variphy’s alerting tool gives Interstate Batteries crucial information on 911 calls, including caller location, department, and device type (desk or softphone), even when using a VPN. The reporting capabilities were a significant upgrade, offering clearer and more customizable formats compared to CUIC. Daily tasks, like finding unused numbers and troubleshooting user phones, became much faster and more efficient thanks to Variphy’s integrations and remote phone control feature.

“The alerting tool gives a ton of information our previous CDR tool did not. I used to be up and down several times a day to go to a user’s desk. Now I can see what they are seeing and make changes without leaving my desk! Variphy’s support team is top shelf, and the integration with CUCM, UCCX, and Unity is flawless.” 

The Impact

Variphy has dramatically improved efficiency for the telecom team at Interstate Batteries. With enhanced reporting and alerting capabilities, the team can now provide more detailed and useful information to both IT and non-technical users. The ability to remotely manage phones has saved countless hours previously spent physically visiting users’ desks. The seamless integration and robust functionality continue to uncover new ways to streamline operations, making Variphy an indispensable tool in their Cisco UC environment.

Learn more about our Cisco telephony analytics and reporting solutions.