Customer Success Archives - Page 4 of 5

January 31, 2024

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.

Customer Success

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January 24, 2024

Health services provider generates Variphy reports to identify, resolve issues quickly

Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.

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January 11, 2024

Healthcare system ensures customer service satisfaction through better insight with Variphy

With over 16,000 devices in their system, WakeMed's voice engineers and management team needed a solution to help them stay on top of their environment and continue to deliver quality customer service.

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December 19, 2023

Variphy helps county resolve challenges with abandoned calls

The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.

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November 16, 2023

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.

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September 21, 2023

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites.

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July 25, 2023

Industrial company improves business outcomes with advanced Zoom Phone analytics

When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.