‘I need that solution!’: County government leverages Variphy to customize reports
Macomb County needed to replace a discontinued on-premises platform with CUCM and wanted a solution that could generate detailed reports.
Customer Success
42 posts
Customer service teams leverage Variphy to make data-backed decisions, improve productivity
Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.
Health services provider generates Variphy reports to identify, resolve issues quickly
Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.
Healthcare system ensures customer service satisfaction through better insight with Variphy
With over 16,000 devices in their system, WakeMed's voice engineers and management team needed a solution to help them stay on top of their environment and continue to deliver quality customer service.
Variphy helps county resolve challenges with abandoned calls
The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.
‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data
With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.
Government agency uses Variphy to reduce customer wait time by 30%
A U.S. government agency, which assists internal technical support and external customers, needed real-time metrics for over 9,000 devices across hundreds of sites.
Industrial company improves business outcomes with advanced Zoom Phone analytics
When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.
Customer Success: Veridian Credit Union
Explore how Veridian Credit Union continues to have advanced visibility into their call data, from their on-prem environment to Webex Calling.
Credit union gains confidence in their CUCM data with Variphy’s advanced analytics
See why VCU turned to Variphy when they needed to generate reliable reports on their CUCM calling environment.
