Customer Success: Johns Hopkins All Children’s Hospital
Johns Hopkins All Children’s Hospital, a leading pediatric care institution, required comprehensive call analytics to monitor call quality, troubleshoot issues, and report on usage metrics in their specialized healthcare environment.
- Location: United States
- Industry: Healthcare
- Product: Variphy Reporting and Analytics for Cisco CUCM, Variphy As-built Reporting for Cisco, Variphy Change Management for Cisco, Variphy Remote Phone Control for Cisco
- Device: 3,500 Phones
The Challenge
Johns Hopkins All Children’s Hospital’s previous “call accounting” system could not provide the detailed reports they needed for their complex healthcare communications. After researching several different manufacturers and attending multiple demos from various vendors, they were still searching for a solution that could meet their requirements.
The Solution
After evaluating different options, Johns Hopkins All Children’s Hospital chose Variphy for its comprehensive reporting capabilities. Variphy offered all the detailed reports they were seeking and could extract significantly more detail from the Cisco systems than other solutions, which was crucial for managing communications in their specialized pediatric care setting.
“Not only could this system provide all the detailed reports we were looking for, but we were able to pull a lot more detail from the Cisco systems that other applications could not do.”
The Impact
Implementing Variphy transformed how Johns Hopkins All Children’s Hospital managed and reported on their voice environment, providing enhanced reporting capabilities and increased system visibility. The hospital was particularly impressed with Variphy’s exceptional support team, who provided quick responses to any issues, which is vital in a pediatric healthcare environment.
Learn more about our Cisco telephony analytics and reporting solutions.
