20 Years of Partnerships: Customer Stories That Define Us

Variphy has had the privilege of working with customers and partners to create solutions that truly matter. Over the years, we’ve learned valuable lessons, celebrated many successes, and adapted to meet evolving needs. But the most significant part of our journey has always been our customers. Their stories, feedback, and experiences have shaped who we are today. 

To mark this 20-year milestone, we’re reflecting on some of the key insights and moments shared by our customers. These stories highlight what has made our partnerships so special and the impact we’ve achieved together.

True Collaboration

“Variphy listens to customer feedback. Our suggestions were not only heard but implemented, making the entire experience of working with Variphy truly collaborative.”

From the beginning, Variphy has focused on collaboration. We don’t just hear customer feedback; we act on it. By working closely with customers like Veridian Credit Union, we have introduced new features and improved our services to better address their needs.

Trusted Solutions for Every Level of the Organization

“I live in Variphy; it’s a tab always open. I don’t even know of any other product that gives us everything we need, gives us the basic information, and gives us the ability to create reports and schedules for our hundreds of departments at CentraCare.”

CentraCare‘s experience highlights how Variphy has become a crucial part of their daily operations. Our solutions support tasks from routine data management to complex reporting needs. Whether creating detailed schedules or generating insights for various departments, Variphy consistently delivers the functionality and flexibility that CentraCare relies on.

Supporting the Business

“We’re producing reports at a level of detail we’ve never been able to before. If the business is happy, we’re happy, and that’s what matters in telecommunications — supporting the business. Reporting is as important as producing the dial tone.”

Reporting isn’t just about data — it’s about supporting business goals. TrueBlue’s experience shows how Variphy’s detailed reports help businesses optimize their telecom infrastructure and make decisions that align with their strategic goals.

Boosting Productivity

“The biggest impact we’ve seen after using Variphy has been on productivity. We can narrow down our peak times and quickly identify our busy hours, and we use this data to staff accordingly.”

Organizations like Huish Outdoors have used Variphy’s data analytics to improve their staffing strategies. By identifying peak usage times, they can make sure they have the right number of people working when they’re needed most. This data-driven approach not only boosts productivity but also ensures that customers get better service.

Proven Cost Savings

“Within the first 15 minutes of using it, we were able to see how underutilized some of our PSTN trunking was. We found out we could disconnect 2 PRI’s right away. That alone will save us $15,000 a year.”

For many of our customers, Variphy delivers a quick return on investment. TriHealth‘s experience shows how our solutions can uncover cost-saving opportunities in minutes. By identifying underutilized resources, organizations can make changes that reduce expenses.

Simplifying Complex Data

“Variphy takes all the complexity out of the equation. We can run a report that gives a simplified version that any executive can understand without explanation from a network engineer.”

Presenting technical data in a way that everyone can understand is essential. Liggett Vector Brands shares how Variphy helps bridge the gap between IT and business teams. Our solutions simplify complex information so that even non-technical executives can grasp key insights without needing a detailed explanation.

Unmatched Support

“The responsiveness and knowledge of the Variphy support team is unmatched. No matter how small or large the request is, it is always handled accurately and promptly.”

Variphy’s customer support is a key reason why customers stay with us year after year. Our support team is always ready to help, whether it’s a minor issue or a complex request. We don’t just solve problems — we ensure that every interaction is positive and adds value.

To all our customers and partners — thank you for being a part of our journey. Your insights and trust have shaped who we are today, and we’re excited to continue growing together.

Share your Variphy experience with us. We’d love to hear how Variphy has helped you reach your business goals and explore how we can continue to support you.