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Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. 

Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE, and/or Zoom Phone platforms.

If this option does not appear for you, it is either because it has not been licensed for your installation or your account in the Variphy installation does not have the appropriate user privileges.

New users will need to create their dashboards. Here’s how to create a new dashboard and add widgets for Variphy Call Analytics for Zoom Phone.

Creating New Dashboards

To create a new dashboard, click Create Dashboard button, as shown here:

Or, if you have already created at least one dashboard, click the + New Dashboard button next to the list of existing dashboards.

Enter a name for your new dashboard and click the Save button.

The new dashboard will automatically become the active dashboard on the page.

Adding Zoom Phone Widgets to a Dashboard

To add a new Zoom Phone widget to a selected dashboard, click the + New Widget button.

Feature

In the dialog box that pops up, select the Calls Analytics option.

Next, select your Zoom Account platform.

Widget Type

Choose a widget type that determines how your data will be displayed.

The following widget types exist for Zoom Phone Analytics:

Call Distribution

The Call Distribution widget will display the total call count for grouping in a donut/pie distribution chart for the desired search criteria and time period. The grouping type (e.g., Zoom Phone devices, calling/called party number, Zoom Site/Department/End User) can be configured.

Call History Details

The Call History Details widget will show the most recent call activity details for the desired search criteria and time period. Both the number of calls and detail columns can be fully configured.

Call Statistic

The Call Statistic widget will display key statistics for the search criteria and time periods, such as Total Call Count, duration, and connected call percentage.

Call Volume by Time Period

The Call Volume by Time Period widget will display the total number of calls per Month, Week, Date, Day of Week (shown below), Hour of Day, Half Hour of Day, or Quarter Hour of Day for the desired search criteria and time period.

Grouping Statistics

The Grouping Statistics widget will display Top or Bottom N Groupings (based on Sort setting) for the configured grouping type in a tabular format:

The grouping type (e.g., Zoom Phone device, calling/called party number, Zoom Site/Department/End User, call direction) can be configured.

Utilization/Concurrent Call Activity

The Utilization/Concurrent Call Activity widget will compute and display the total number of concurrent calls in progress for each time of day for the desired search criteria and time period.

Variphy makes it easy to know exactly what’s happening with your Zoom Phone data. Learn more about Variphy Call Analytics for Zoom Phone today!

ByVariphy Voice
Updated on

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