Variphy Zoom Phone Analytics: 5 Simple But Powerful Call History Searches

At Variphy, we approach call analytics by thinking about and caring equally about both the inputs and outputs. Data presented in even the most appealing ways can lose its luster if it can only be used for limited or rigid data sets. That’s why we give our users a lot of flexibility with both what they can analyze and how they can view their Zoom Phone data.

In this post, I want to focus on the input side of the equation and share real-world examples of the types of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.

Caller/Called Location

Geo-location can be a helpful dimension for analysis, either for where the call originated or where it went.

From what we’ve seen so far, the Caller or Called Location values in Zoom Phone can contain the city and state, such as “San Antonio, TX,” only the state, such as “Texas,” or even just the country, like “United States.”

Caller/Called Department

Searching by department is a useful way to include or exclude users and see whether they are originating or receiving calls.

You can easily search and select your current or historical departments to get the exact data set you need.

Caller/Called Device Type

This field in Variphy Zoom Phone data indicates the type of hardware or software device used for the call, by either the caller or the called party. Since this is a full-text-based conditional search, you can enter any keywords to be as broad or narrow as desired, such as “Windows_Client” or the more specific “Windows_Client 5.12” to filter by both device and firmware version.

Here are some example values we’ve seen, but yours may differ based on your environment and devices:

• Android_Phone 5.13.5 (11533)
• MAC_Client 5.13.0.13815
• Windows_Client 5.12.9.10650
• Yealink SIP-T53W 96.86.3.8
• Yealink W70B 146.85.3.6
• MP-114 FXS/v.6.60A.365

Caller/Called Site

If multi-site options have been enabled for your Zoom account, each site will appear as a selectable option when filtering by Caller and/or Called Site criteria.

Caller/Called Number

Especially useful for analyzing calls to/from external parties, you can enter one or more Caller and/or Called Party Numbers as search criteria to pinpoint specific call data.

Tip of the Iceberg

These are just five examples of Variphy’s powerful Zoom Phone data search capabilities, alongside dozens of others, including the always popular Username, Manager User, Recording Type, Mean Opinion Score (M.O.S.), Duration, and Direction options. All of these can also be combined for even more targeted analysis.

Whether you’re focusing on location, departments, device types, or call details, Variphy gives you the tools to dig deep and uncover the insights you need to drive business efficiency. Learn more about our Zoom Phone solution.