Now Available: Variphy 16.4
We’re excited to announce that Variphy 16.4 is now live! This release brings new features and enhancements that help you optimize your call reporting. Whether you’re tracking end-to-end call activity or diving deeper into critical call metrics, you can leverage our solutions to streamline your reporting and make informed decisions.
Here’s what’s new and improved:
What’s New?
Cradle-to-Grave Reporting for Zoom Phone
With the latest enhancements of the Zoom API, Variphy can deliver cradle-to-grave reporting for our integration! This functionality will allow Zoom Phone administrators to trace calls from beginning to end.
Improvements
Webex Calling
Support for Customer Experience Essentials
We’re thrilled to offer advanced call queue search capabilities for customers who use Customer Experience Essentials! With this enhancement, Variphy users will be able to search by the call queue name.
Percentage Values for Hunt Groups and Call Queues
As requested by our customers, Variphy 16.4 will include an enhancement to Webex Calling reporting — a calculation to present percentage values for answered calls to hunt groups and call queues.
Zoom Phone
New Search Criteria
Variphy 16.4 will deliver a new search criteria that offers greater flexibility in reporting on additional fields in the Zoom Phone data! New search criteria will include “caller party type,” “called party type,” and “caller or called party type.”
Ready to Upgrade to Variphy 16.4?
With exciting new features and enhancements, this release ensures you have the visibility and control needed to boost your operations.
