The Future of Contact Center Analytics
When was the last time you called a customer service line? Maybe it was to resolve a billing…
UCCX
12 posts
Customer Success Story: Carolina Cat
Carolina Cat sought better visibility into the performance of their Cisco UC platform to measure and optimize call interactions.
Customer Success Story: Princess Auto
See how Princess Auto gained better visibility into the usage of their Cisco Collaboration phone system with Variphy.
Health System Leverages Variphy to Reduce Manual Work, Boost Ops
Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.
Optimize Multi-platform Call Reporting With Variphy
Discover how Variphy simplifies multi-platform call reporting with a single-pane solution for Cisco, Microsoft Teams, Webex, and Zoom Phone environments.
Customer Success Story: Mountain Area Health Education Center
MAHEC faced significant difficulties in accumulating and analyzing call data due to the complexity and volume of their communications.
Customer Success: Midland Health
Midland Health struggled with their existing call data solution, which lacked the necessary insights into their calling environment.
Breaking Down Common UCCX Issues
Our systems engineers dive into common UCCX issues like cluster configuration, Finesse user configuration, report discrepancies, and more.
How to Get the Data You Need with the Real Time CSQ Widget
The troubleshooting measures you’ll need to take to get the results you want from this widget might be new to you, but in a webinar hosted by our systems engineers, we tackle some of the most common issues.
Variphy helps county resolve challenges with abandoned calls
The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.
