Healthcare Archives - Page 2 of 2

August 7, 2024

Customer Success: Kelsey-Seybold Clinic

Kelsey-Seybold Clinic grappled with a lack of experience in their new phone system, operated with a small telecom staff, and were constrained by the limited reporting capabilities of their built-in CDR reporting tool.

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July 30, 2024

Customer Success: Johns Hopkins All Children’s Hospital

Johns Hopkins All Children's Hospital needed a comprehensive call analytics to monitor call quality, troubleshoot issues, and report on usage metrics.

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May 31, 2024

Customer Success: NCH Healthcare System

NCH Healthcare System faced challenges with their call analytics tools. They searched for a comprehensive solution and found Variphy.

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May 9, 2024

‘Above and Beyond’: Variphy Solutions Help Healthcare Organization Improve Service Quality

When JCH looked for a powerful analytics solution to explore their Cisco Unified Communications Manager (CUCM) data, they discovered Variphy’s solutions.

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April 12, 2024

Health System Saves $15K Annually After Implementing Variphy

Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data quickly and accurately proved to be a significant challenge for TriHealth.

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January 24, 2024

Health services provider generates Variphy reports to identify, resolve issues quickly

Lifeline Australia is a leading mental health services provider in Australia. It runs 42 contact centers across the country, providing online, digital, and PSTN calls. Lifeline Australia fields an average of 3,000 calls a day.

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January 11, 2024

Healthcare system ensures customer service satisfaction through better insight with Variphy

With over 16,000 devices in their system, WakeMed's voice engineers and management team needed a solution to help them stay on top of their environment and continue to deliver quality customer service.