CUCM Support: Troubleshooting Common Issues
Posted on December 7, 2023 in: Workshop by: Jeff Young
It’s easy to get in touch with Variphy’s Support team — you can open a support ticket, engage the chat, or simply send an email. But sometimes, you might want to solve an issue on your own.
Our systems engineers hosted a webinar that covers the most common issues they see and takes you through the steps to handle these issues easily.
Credit union chooses Variphy for better insights after migrating to Webex Calling
Posted on December 5, 2023 in: Success Stories by: Customer Success
Veridian Credit Union is a not-for-profit financial cooperative that had been a Variphy customer when they used Cisco Unified Communications Manager (CUCM). After they migrated to Webex Calling, they once again chose Variphy for their call analytics solution because of the detailed reporting features they couldn’t find anywhere else.
Looking forward to Enterprise Connect? We are!
Posted on November 30, 2023 in: Events by: Jeff Young
Join Team Variphy at Enterprise Connect on March 25-28 in Orlando, Florida! Our team has been hard at work developing a new integration, and we’re excited to chat about it with current and prospective customers and channel partners.
Download Variphy 15.3 Now!
Posted on November 28, 2023 in: Software Release by: Jeff Young
Have you upgraded to Variphy 15.3? Our latest update offers enhancements to our CUCM, Webex Calling, and Zoom Phone integrations.
‘The Best in the Industry’: Celebrating Variphy’s Systems Engineers
Posted on November 24, 2023 in: Enhanced Consulting Services (ECS) by: Variphy Team
Our systems engineers and the support engineers that make up our technical support staff are the best in the business, but don’t just take our word for it. Here are just a few of the many comments from our happy customers!
‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data
Posted on November 16, 2023 in: Success Stories by: Customer Success
Midland Health is a leading healthcare facility in Texas that uses Cisco Unified Communications Manager (CUCM) and Unified Contact Center Express (UCCX). With over 3,000 employees and growing, network analyst Evan Ruiz searched for an analytics and reporting solution to accommodate Midland Health’s evolving needs.
High-level Reports and Dashboards for Executives
Posted on November 14, 2023 in: CDR Reporting by: Jeff Young
If you just need to know the status of your calling environment at a glance, too much detail might get you lost in the weeds. For executives and administrators who want high-level views of their data, Variphy’s reports and dashboards can be customized to display pertinent information without the clutter.
Get Ready for Variphy 15.3!
Posted on November 7, 2023 in: Software Release by: Jeff Young
Variphy 15.3 will be available soon! Get ready for more features and improvements for our CUCM, Zoom Phone, and Webex Calling solutions.
Thinking about Enterprise Connect?
Posted on November 2, 2023 in: Events by: Jeff Young
Are you considering attending Enterprise Connect on March 25-28, 2024, in Orlando, Florida? Join Team Variphy on-site to discuss our reporting and analytics integrations for CUCM, Webex Calling, and Zoom Phone!
WebexOne Rewind: Integration, Migration, and More
Posted on October 31, 2023 in: Events by: Jeff Young
Variphy proudly sponsored WebexOne this year, the first time the event was held in person. Our team had the opportunity to meet with many current and prospective customers and showcase our Webex Calling reporting and analytics integration.
Coming Soon! Variphy 15.3
Posted on October 27, 2023 in: Software Release by: Jeff Young
We’re releasing Variphy 15.3 soon! Here are some exciting new functionalities designed to simplify your call analytics and deliver advanced reporting for your unified communications environment. Register for our webinar to get a preview of 15.3.
Flexible migration from on-prem to cloud calling
Posted on October 26, 2023 in: Webex Calling by: Jeff Young
With the announcement of CUCM 15, many organizations are weighing their options of remaining on-premises or migrating to a cloud-calling solution. Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration!
Migrating to Webex Calling?
Posted on October 25, 2023 in: Events by: Jeff Young
We invite you to visit us at booth B7 at WebexOne! Our field team is on-site to answer your questions and show you how Variphy can help you make the most of your Webex Calling data.
WebexOne Kickoff
Posted on October 24, 2023 in: Events by: Jeff Young
We are thrilled to be featured in the Webex booth, where the technical marketing engineers of Webex will provide a high-level overview of our integration. For a deeper dive into our solutions, visit us at booth B7.
Visit Variphy at WebexOne!
Posted on October 23, 2023 in: Events by: Jeff Young
The Variphy team is excited to be a sponsor of WebexOne! If you’re attending on-site, be sure to stop by booth B7 or the Webex Calling booth to see our integration in action!
What is the Difference Between Webex Dedicated Instance and Webex Multi-tenant?
Posted on October 20, 2023 in: Webex Calling by: Jeff Young
As the unified communications landscape continues to evolve, there are more and more cloud calling platforms to choose from. Variphy has a large customer base of Cisco Unified Communications Management (CUCM) users, and we are seeing many of our customers use the Cisco FLEX licensing and move to a Webex Calling platform.
6 Widgets to Add to Your Webex Calling Dashboard
Posted on October 18, 2023 in: Webex Calling by: Jeff Young
Are you a Webex Calling administrator looking for advanced reporting and analytics in your environment? Variphy Reporting and Analytics for Webex Calling gives you the flexibility to view and display your data how you’d like!
Report on Zoom Phone Common Areas with Variphy 15.2
Posted on October 12, 2023 in: Zoom Phone by: Jeff Young
We’ve introduced support for reporting on your common areas in Variphy 15.2. With this latest update, you can add the originating and terminating common area fields as search criteria, which allows you to identify the common area and drill down into the details of inbound and outbound calls.
Join Team Variphy in Anaheim
Posted on October 10, 2023 in: Events by: Jeff Young
Heading to Anaheim for WebexOne? So are we! Stop by booth B7 to see our Webex Calling integration, which provides in-depth analytics and customizable reports.
Zoomtopia 2023: That’s a wrap!
Posted on October 6, 2023 in: Events by: Jeff Young
Variphy attended and sponsored Zoomtopia for the first time, and our team had a phenomenal experience at this premier event!