Setting Up an Effective Calling Environment
Learn what to look for when choosing the best communication platform for you.
Call Analytics
86 posts
How Call Analytics Can Benefit Your Organization
In this webinar, we cover the critical ways that leveraging call reporting can significantly impact business operations and bottom line.
Discovering Bottlenecks With Call Data Analytics
Inefficiencies can lead to customer frustration. By leveraging call data analytics, businesses can pinpoint and address these bottlenecks.
Addressing Discovered Bottlenecks
Once bottlenecks have been identified through call center data analysis, the next step is to implement strategies to address these issues and improve overall call center performance.
Using Call Analytics to Identify Bottlenecks
By leveraging real-time monitoring and historical data analysis, managers can gain deep insights into the underlying issues affecting call center performance.
Common Call Center Bottlenecks
What is call analytics? As businesses continue to prioritize customer service, leveraging call analytics will play a crucial role in staying ahead of the curve.
Understanding Call Analytics
What is call analytics? As businesses continue to prioritize customer service, leveraging call analytics will play a crucial role in staying ahead of the curve.
Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter
Executive-level call reporting can help you gain valuable insights, streamline operations, and make better decisions to drive business success.
Why Your Organization Needs Call Analytics
Kyle Aebischer, product manager at Variphy, joined UC Today’s Tom Wright to discuss our analytics offerings for Zoom Phone and Webex Calling.
Create Unique Security Profiles for Users
In a recent webinar, our systems engineers walked through how to create unique security profiles to customize the visibility of data, reports, and dashboards for each user.
