Customer Success Story: City of North Augusta
With limited time and resources, the City of North Augusta required software that was easy to use and backed by strong technical support.
Call Analytics
74 posts
Customer Success Story: The University of Winnipeg
Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.
Role-based Permissions for Webex Calling Users with Variphy
Managing access to data and reporting tools can be a real challenge for organizations using Webex Calling. Variphy’s…
Customer Success Story: Sacred Heart University
Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.
5 Ways Call Analytics Can Transform Your Customer Service
Customer service isn’t just about resolving issues anymore — it’s about creating lasting relationships. Customers today expect fast,…
Customer Success Story: Herzing University
With Variphy, Herzing University gained deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.
How Call Analytics Drives Efficiency in Microsoft Teams Phone
Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.
Customer Success Story: Tampa General Hospital
Learn how Tampa General Hospital enhances telephony management with Variphy, improving reporting, reducing on-site visits, and saving costs in their complex Cisco CUCM environment.
Health System Leverages Variphy to Reduce Manual Work, Boost Ops
Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.
Workshop Recap: Advanced Reporting for Teams Call Queues
Discover new features like queue-specific reporting and step-by-step guidance on building personalized reports for deeper call insights.
