Seamless Migration to Webex Calling

As organizations move from traditional phone systems to more modern solutions, Webex Calling is a popular option for those looking to migrate to cloud calling. This communication platform works well with other Webex services, which offer features like video calls, messaging, and more.

Understanding Webex Calling

Webex Calling is Cisco’s well-known cloud calling solution that allows users to make and receive calls on any of their devices by simply using the Webex App, giving users more options for working from home, in an office, or on the go. 

Webex calling is known for its global availability and consistent experience. It includes advanced call control features like call park, call queue, call recording, hunt groups, real-time calling APIs, and auto-attendant support. Webex Calling is built to seamlessly integrate with other Webex cloud offerings, including Webex Messaging, Webex Meetings, and Webex Contact Center.

Assessing Your Current Communication Infrastructure

Before migration, organizations should assess their current needs. This involves understanding the volume and types of calls made, as well as peak calling times. By doing so, you can determine required bandwidth and ensure that the new network can handle the expected call load without degradation in quality. Webex Calling offers flexible PSTN connectivity options.

Webex also includes a range of calling features. Before planning your migration, consider which of these calling features would benefit your organization:

• Auto Attendant
• Call Park
• Call Pickup
• Call Queue
• Call Recording
• Hunt Group
• Paging Group
• Receptionist Client
• Local Gateway

Planning Your Webex Calling Migration

To ensure a smooth and successful migration, organizations should define the objectives of their migration to Webex Calling, which might include improving communication efficiency, reducing costs, or enhancing user experience. Success criteria should be measurable and could involve metrics such as reduced call drop rates, improved call quality, or increased user satisfaction. Key milestones might include completing network assessments, configuring Webex Calling settings, or conducting user training sessions.

Next, it’s time to select the appropriate Webex Calling deployment model. This could be Webex Calling (Cisco PSTN) or Webex Calling with Local Gateway. To decide, consider whether your organization should use Cisco’s PSTN service or integrate it with the existing PSTN using a local gateway. The latter option can be beneficial if you have specific local requirements or existing infrastructure you wish to leverage. Before making a final decision, remember it is important to anticipate potential challenges, like making sure your network is capable of handling VoIP traffic or that your team will be prepared with enough training and support.

Preparing for the Migration

To effectively prepare for a cloud migration, start by conducting a thorough inventory of existing communication assets. For this step, you may have to assess the compatibility of Cisco IP Phones and third-party SIP devices, as well as conduct an evaluation of the existing number plans and call routing. The next step is engaging stakeholders and building a designated migration team to minimize disruptions and enhance user experience during the transition.

You’ll also want to make sure that you have a data backup and security plan set in place to avoid any unforeseen data loss or corruption of sensitive data. This ensures all data is protected and can be restored if something goes wrong during the transition. Webex has its own set of security standards, which uses strong encryption standards to protect data and encrypt media packets. 

Executing Migration to Webex Calling

During the migration, you should be prepared to deploy and configure the Webex App for desktop and mobile use. The migration process includes gradually incorporating the new features according to your timeline, beginning with the pilot group. 

Training and User Adoption

Once Webex Calling has been fully deployed, you may have to train your team on how to use it. This can include the use of comprehensive training materials for the Webex Calling-specific features discussed above, such as Call Park or Call Pickup. You may also need to provide training and materials explaining how to use the Webex App for calling, meetings, and messaging.

For the best results, you may want to establish a support system, such as a designated support team for the Webex Calling environment. Throughout the process, you may want to leverage Webex Calling toolkits for checklists and guides.

Maintain Visibility During Migration to Webex Calling

Keeping clear oversight during your migration to Webex Calling is key to success. With Variphy, you can track progress and ensure a seamless migration. Contact us to learn how we can support your communication needs and help you stay on course during your Webex Calling migration.