Customer Success Story: Northwestern Health Unit (NWHU)
See how Variphy helped NWHU tackle challenges in managing and reporting call details.
4 Common Call Center Bottlenecks You Can Solve With Analytics
Discover how call analytics can help identify and resolve common call center bottlenecks like long wait times, high abandonment rates, and inefficient call routing.
What Is Webex Calling? Overview Of Cisco’s Cloud Phone System
What is Webex Calling, and how can it transform the way your organization communicates? Let’s dive in
Customer Success Story: Mountain Area Health Education Center
MAHEC faced significant difficulties in accumulating and analyzing call data due to the complexity and volume of their communications.
A Comprehensive Guide to Migrating to Microsoft Teams Phone
Migrating to Microsoft Teams Phone? Here's what you need to know before you make the move.
Variphy Webex Calling Reports: Understanding Data Types & Metrics
Here's a deep dive on call data types you can use to enhance your Webex Calling reports.
Customer Success: Midland Health
Midland Health struggled with their existing call data solution, which lacked the necessary insights into their calling environment.
Navigating the On-Premises to Cloud Migration: Key Insights from Variphy’s CEO
CEO Layne Hoo explores the trends and challenges businesses are facing as they migrate to cloud calling.
Customer Success: Mercy Hospital
Mercy faced several critical challenges in managing their extensive communications network, including meeting data retention compliance requirements and difficulty in quickly identifying and tracking troubled calls.
Best Practices for Remote Team Management
For effective remote team management, you need clear communication, data-driven insights, and a focus on continuous improvement.
