Optimize Multi-platform Call Reporting With Variphy

Managing multi-platform calling environments presents significant challenges. Integrating platforms often requires complex configurations and specialized knowledge, as each typically has its own management interface and configuration requirements. This means that the more calling platforms an organization uses, the more administrative effort is required, particularly when it comes to tracking metrics and monitoring performance.

The Variphy Solution: A Single Pane of Glass

Variphy takes a single-pane approach to multi-platform call reporting and analytics. Our solutions simplify communication management by giving you easy access to real-time analytics, robust reporting tools, and intuitive dashboards for Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), Cisco Unified Border Element (CUBE), Microsoft Teams Phone, Webex Calling, and Zoom Phone.

Variphy Solutions for Multiple Platforms

Cisco Unified Communications Manager (CUCM)

• Customizable reporting and analytics.
• Directory numbers (DN) and direct inward dial (DID) management.
• Change management reporting. 
• Automatic programming configurations documentation and detailed as-built reports.
• Remote phone control.

Cisco Unified Contact Center Express (UCCX)

• Customizable reporting and analytics.
• Configurable wallboards and dashboards.
• Historical reporting and real-time data updates.

Cisco Unified Border Element (CUBE)

• Customizable reporting and analytics.
• Call routing visualization.
• Historical search and ad hoc reports.

Microsoft Teams Phone

• Detailed search results on Teams Phone calls.
• Customizable and shareable dashboards.
• Role-based user-permissions.

Webex Calling

• Customizable reporting and analytics.
• Unlimited data retention time.
• Role-based user permissions.

Zoom Phone

• Customizable reporting and analytics.
• Configurable widgets.
• Historical call data reporting.

Benefits of Variphy’s Multi-platform Reporting Solutions

Variphy offers a consolidated view across all your supported communication platforms, eliminating the need to toggle between multiple interfaces. Our solutions provide quick access to performance metrics from CUCM, UCCX, CUBE, Teams Phone, Webex Calling, and Zoom Phone, all in one place. 

With real-time analytics, you gain immediate insights into call performance, helping you identify and resolve issues before they impact operations. Additionally, Variphy’s historical reporting feature allows you to analyze past performance, uncover trends, and make strategic decisions. 

With Variphy’s customizable reporting solutions, you can tailor reports to your organization’s specific needs, ensuring that key stakeholders receive the information that matters most. Reports can be scheduled for automatic delivery, allowing you to set up a reporting cadence that aligns with your workflow. This level of control ensures that you always have access to the most relevant data at the right time. 

Comprehensive Multi-platform Data Insights

Variphy offers a clear, comprehensive view of your communication data so you can make the best decision for your organization. With advanced insights, you can effectively optimize your communication infrastructure by analyzing current usage trends, preventing bottlenecks, and predicting your organization’s future needs.