Industrial company improves business outcomes with advanced Zoom Phone analytics

Western Steel Buildings has been meeting the industrial demands for their community in Park City, Utah, for eight years. When they transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.

• Location: United States
• Industry: Industrial
• Product: Variphy Call Analytics for Zoom Phone
• User Count: 50

The Challenge of Getting More Call Data Before Variphy

After using RingCentral, they made the move to Zoom Phone. The transition to Zoom Phone was smooth. However, they soon realized they needed more reporting capabilities and detailed dashboards to track key performance indicators.

Why Western Steel Buildings Chose Variphy for Call Analytics

After days of searching and comparing products, they came across Variphy. Our dashboards, widgets, and reporting features were exactly what they were looking for to address their needs. They had a great experience with our sales representative, and our account manager helped them get up and running quickly.

“Within the first week of using Variphy, I was able to get my upper management team the data they needed. This was priceless to our organization and created growth and training opportunities previously unseen due to a lack of data.”

How Western Steel Uses Our Advanced Zoom Phone Analytics Solution

With Variphy, they were able to forecast, track metrics, build meaningful training material, and improve their business overall. They immediately saw that Variphy Call Analytics for Zoom Phone was an invaluable asset for their calling environment.

Feature Used by Western Steel Buildings

About Western Steel Buildings

Western Steel Buildings provides superior products, outstanding service, and the greatest value in the steel building industry.