Enhance Your Webex Customer Experience Essentials With Call Queue Reporting

In a recent Wednesday Workshop, we explored how Webex Customer Experience Essentials call queues can streamline call handling for customer service teams. This feature brings greater flexibility and actionable insights to your call management workflows. With Variphy, Customer Experience call queues are seamlessly integrated, ensuring they appear alongside standard call queues in your dashboards and reports.

Enhanced Reporting for Customer Experience Essentials

With the our recent release, we offer:

• Unified Experience: Customer Experience call queues share the same database table and dropdown menus as standard call queues. 
• Accurate Data: Customer Experience call queue names populate automatically, so your reports are always complete and accurate.

We’ve also refined how call data percentages are calculated for hunt groups and call queues.

Ready to Upgrade?

Whether it’s more accurate data or streamlined access to Customer Experience Essentials call queues, Variphy’s Webex Calling integration puts everything you need right at your fingertips. Learn more.