Customer Success Story: Herzing University
Herzing University manages complex communication systems across multiple campuses. With a high volume of calls involving transfers, conferences, and hunt groups, tracking phone data became a priority to ensure smooth operations and support for staff and students.
- Location: United States
- Industry: Education
- Products: Variphy Reporting and Analytics for Cisco CUCM, Variphy Remote Phone Control for Cisco, Variphy DN & DID Management for Cisco
- Devices: 1,000 Phones
The Challenge
Phone data management at Herzing University was confusing due to various complexities like staff extensions, full 10-digit numbers, and multiple types of call routing. Other tools failed to accurately pull all the necessary data, making it difficult to determine which staff members handled specific calls. Understanding and managing this data was crucial for streamlining communication.
The Solution
Variphy’s comprehensive reporting tool quickly resolved Herzing University’s phone data challenges. It consolidated the complicated phone data into easy-to-read reports, allowing the team to see the full picture. Variphy’s knowledgeable and responsive support team enhanced the experience, providing technical insights that helped the university maximize their use of the tool.
“Variphy’s support is like no other. Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel! They have the technical knowledge to enhance their responses, if you are like me and want to understand at that level.”
The Impact
With Variphy, Herzing University now has deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses. The ease of reporting has streamlined their operations, while Variphy’s exceptional support has added tremendous value. The university can now confidently manage complex call data, leading to better operational efficiency.
Learn more about our Cisco telephony analytics and reporting solutions.
