Customer Success: Midland Health

Midland Health is a leading healthcare facility in Texas. As a growing organization, they sought a comprehensive analytics and reporting solution to meet their evolving communication needs.

• Location: United States
• Industry: Healthcare
• Product: Variphy Reporting and Analytics for Cisco CUCM, Variphy Reporting and Analytics for Cisco UCCX
• Device: 2,000 Phones

The Challenge

Midland Health struggled with their existing call data solution, which lacked the necessary insights into their calling environment. The previous solution was inadequately sized, with slow and difficult support, and even after a lengthy migration to a cloud offering, it failed to provide true visibility and performance reports. The organization needed a solution that could deliver comprehensive insights and support their expanding telephony network efficiently.

The Solution

After recommendations from fellow voice engineers, Midland Health chose Variphy for its all-in-one solution. The proof of concept was swift and seamless, with data pulling within an hour of meeting Variphy’s team. Midland Health leveraged Variphy’s customizable dashboards, dial plan management, and change management features, which allowed them to replace two previous solutions and gain crucial visibility into their communication environment.

“Variphy is able to do CDR, Dashboards, IPAM for DN/DID, and keep an eye on audit for changes in our voice infrastructure. So just with the dashboard capability, we were able to replace two previous solutions with Variphy.”

The Impact

Variphy’s implementation significantly enhanced Midland Health’s communication management capabilities. The solution provided invaluable reporting on fax utilization, crucial for sizing an e-fax solution for secure patient information exchange. Variphy’s support proved “phenomenal,” with quick response times across multiple channels. The dial number management feature streamlined expansion requests, while the change management capability facilitated regular audits of their voice infrastructure. Overall, Variphy provided Midland Health with multiple solutions right out of the box, establishing a true two-way-street relationship that met all their needs.

Learn more about our Cisco telephony analytics and reporting solutions.