Category Archives: Feature

Customer Request: Custom Label Change for Cradle to Grave Reports

Posted on February 21, 2023 in: Customer Request, Feature by:

Customer requests are important to us because they provide valuable insights into the needs and expectations of our customers. These requests help us improve our products, build trust, and provide customers with what they want! Recently we received a request from a customer in the healthcare vertical regarding a widelyContinue Reading >

New Feature! How to report on inactive agents, resource groups, or teams in Cisco UCCX!

Posted on February 9, 2023 in: Feature, UCCX Reporting by:

It’s no secret that workers continue to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications? This loss of data skews reports and provides inaccurate information to management teams. Our systemsContinue Reading >

Customer Request!  Now Select Multiple CUBEs to Include in a Single Report

Posted on January 12, 2023 in: Feature by:

Occasionally, customers have unique scenarios in their unified communications environment and have additional reporting and analytics needs.  Recently, we had a customer request to include information from multiple CUBEs in a single report.  The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to theirContinue Reading >