Posted on February 21, 2023 in: Customer Request, Feature by: Trey Gonzalez
Customer requests are important to us because they provide valuable insights into the needs and expectations of our customers. These requests help us improve our products, build trust, and provide customers with what they want! Recently we received a request from a customer in the healthcare vertical regarding a widelyContinue Reading >
Posted on February 9, 2023 in: Feature, UCCX Reporting by: Trey Gonzalez
It’s no secret that workers continue to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications? This loss of data skews reports and provides inaccurate information to management teams. Our systemsContinue Reading >
Posted on January 12, 2023 in: Feature by: Trey Gonzalez
Occasionally, customers have unique scenarios in their unified communications environment and have additional reporting and analytics needs. Recently, we had a customer request to include information from multiple CUBEs in a single report. The customer had multiple CUBEs handling inbound calls, and some calls were not being directed to theirContinue Reading >
