Category Archives: Feature

Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget

Posted on June 22, 2023 in: CDR Reporting, Feature by:

Variphy Hunt Group Status

One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more.  After listening to our customers, we learned that there are two uses for information onContinue Reading >

How to Adjust Column Width of Your Widget

Posted on May 4, 2023 in: Feature by:

I’m excited to introduce Variphy’s newest widget feature: the Column Width Editor! With Variphy 15.1, you can customize your dashboard using widgets like call history details and grouping statistics, so you can always see the data most important to you. Now, we’re giving you even more flexibility in how youContinue Reading >

New Feature! How to report on inactive agents, resource groups, or teams in Cisco UCCX!

Posted on February 9, 2023 in: Feature by:

binder with reports label

It’s no secret that workers continue to leave the workforce in unprecedented numbers. Are you losing visibility to your contact center team performance as these users are removed from your Cisco UCM and UCCX applications? This loss of data skews reports and provides inaccurate information to management teams. Our systemsContinue Reading >