Posted on November 14, 2023 in: CDR Reporting by: Jeff Young
If you just need to know the status of your calling environment at a glance, too much detail might get you lost in the weeds. For executives and administrators who want high-level views of their data, Variphy’s reports and dashboards can be customized to display pertinent information without the clutter.
Posted on July 25, 2023 in: CDR Reporting by: Jeff Young
Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls. With Call Scenarios, you can identify and break down metrics that matter to you. It is available inContinue Reading >
Posted on July 5, 2023 in: CDR Reporting, Dashboards and Widgets, Webex Calling, Zoom Phone by: Jeff Young
Version 15.1 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions Version 15.1 has exciting new features and updates for our Webex Calling, CUCM, and Zoom Phone customers. It is now available for download here. Curious about what’s inside? Check out our 15.1 video forContinue Reading >
Posted on June 22, 2023 in: CDR Reporting, Feature by: Trey Gonzalez
One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more. After listening to our customers, we learned that there are two uses for information onContinue Reading >
Posted on March 21, 2023 in: CDR Reporting, Dashboards and Widgets, Zoom Phone by: Kyle Aebischer
We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE,Continue Reading >
Posted on March 14, 2023 in: CDR Reporting, Webex Calling, Zoom Phone by: Jeff Young
Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy before it can be used for delivering Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts as an alternative to email. If you haven’t yet created your Webex chatbot, pleaseContinue Reading >
Posted on March 7, 2023 in: CDR Reporting, Webex Calling, Zoom Phone by: Jeff Young
Did you know you can use a Webex chatbot for report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex chatbot below! How to Create Your Variphy WebexContinue Reading >
Posted on February 14, 2023 in: CDR Reporting by: Jeff Young
Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification. The software might also offer the ability to generate reports on callContinue Reading >
Posted on February 7, 2023 in: CDR Reporting by: Jeff Young
Streamline your reporting with Variphy templates! Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them. Variphy released templates for UCM CDR, UCCX, and CUBE reporting. TheContinue Reading >