Posted on March 21, 2023 in: CDR Reporting, Dashboards and Widgets, Zoom Phone by: Kyle Aebischer
We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks. Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE,Continue Reading >
Posted on March 14, 2023 in: CDR Reporting, Uncategorized, Webex Calling, Zoom Phone by: Jeff Young
Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy before it can be used for delivering Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts as an alternative to email. If you haven’t yet created your Webex chatbot, pleaseContinue Reading >
Posted on March 7, 2023 in: CDR Reporting, Webex Calling, Zoom Phone by: Jeff Young
Did you know you can use a Webex chatbot for report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex chatbot below! How to Create Your Variphy WebexContinue Reading >
Posted on February 23, 2023 in: CDR Reporting, Zoom Phone by: Kyle Aebischer
At Variphy, we approach call analytics by thinking about and caring equally about both the inputs and outputs. Data presented in even the most appealing ways can lose its luster if it can only be used for limited or rigid data sets. We give our users a lot of flexibilityContinue Reading >
Posted on February 14, 2023 in: CDR Reporting by: Jeff Young
Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification. The software might also offer the ability to generate reports on callContinue Reading >
Posted on February 7, 2023 in: CDR Reporting by: Jeff Young
Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them. Variphy released templates for UCM CDR, UCCX, and CUBE reporting. The list of templates was put togetherContinue Reading >
Posted on January 18, 2023 in: CDR Reporting by: Jeff Young
The wait is over! Variphy version 13.1 is now available for download HERE. This release contains new reporting and analytics features, feature improvements, and bug fixes. Make sure to download and update your Variphy solution today! New Features Include: Computed CUCM Ring Time and C2G Sequence Persistence Display Cisco IPContinue Reading >
Posted on January 17, 2023 in: CDR Reporting, UCCX Reporting, Webex Calling by: Jeff Young
With the arrival of Variphy 13.1 comes new features and improvements! Check out a few highlights below. What’s New? Computed CUCM Ring Time and C2G Sequence Persistence Ring time information is not natively included in CDR data. In 13.1, we created a computation to reflect the true ring time. DisplayContinue Reading >
Posted on January 5, 2023 in: CDR Reporting by: Jeff Young
One of the most important steps in product evaluation is proof of concept (PoC). A PoC is evidence that a business idea works. What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data? During your PoC,Continue Reading >
