Category Archives: CDR Reporting

High-level Reports and Dashboards for Executives

Posted on November 14, 2023 in: CDR Reporting by:

Variphy reports for executives

If you just need to know the status of your calling environment at a glance, too much detail might get you lost in the weeds. For executives and administrators who want high-level views of their data, Variphy’s reports and dashboards can be customized to display pertinent information without the clutter.

What Are Call Scenarios?

Posted on July 25, 2023 in: CDR Reporting by:

Variphy Call Scenarios

Call Scenarios, a powerful new feature available in our call analytics solutions, gives you the ability to filter calls by details like connected vs. not connected calls, call duration, and video calls. With Call Scenarios, you can identify and break down metrics that matter to you. It is available inContinue Reading >

Variphy 15.1 Is Now Available

Posted on July 5, 2023 in: CDR Reporting, Dashboards and Widgets, Webex Calling, Zoom Phone by:

Download Variphy 15.1 Now

Version 15.1 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions Version 15.1 has exciting new features and updates for our Webex Calling, CUCM, and Zoom Phone customers. It is now available for download here. Curious about what’s inside? Check out our 15.1 video forContinue Reading >

Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget

Posted on June 22, 2023 in: CDR Reporting, Feature by:

Variphy Hunt Group Status

One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time. Our widget helps you stay informed about the status of registrations, hunt group logins, and more.  After listening to our customers, we learned that there are two uses for information onContinue Reading >

Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

Posted on March 21, 2023 in: CDR Reporting, Dashboards and Widgets, Zoom Phone by:

We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks.  Variphy users can manage multiple dashboards, which can be configured with multiple widgets for CUCM, UCCX, CUBE,Continue Reading >

How to Enable and Use a Webex Chatbot for Variphy Report Delivery

Posted on March 14, 2023 in: CDR Reporting, Webex Calling, Zoom Phone by:

Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy before it can be used for delivering Cisco CUCM, UCCX, & CUBE CDR Call Analytics reports and CUCM CDR alerts as an alternative to email. If you haven’t yet created your Webex chatbot, pleaseContinue Reading >

How to Create and Configure a Webex Bot for Variphy Report Delivery

Posted on March 7, 2023 in: CDR Reporting, Webex Calling, Zoom Phone by:

Did you know you can use a Webex chatbot for report delivery? In addition to scheduling reports for email and local repository delivery, a chatbot can send reports to you or a group of users. Learn how to create your Variphy Webex chatbot below! How to Create Your Variphy WebexContinue Reading >

What is call reporting software?

Posted on February 14, 2023 in: CDR Reporting by:

man typing on laptop with analytics and graph overlay

Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification. The software might also offer the ability to generate reports on callContinue Reading >

Did you know? Variphy has report templates for UCM, UCCX, and CUBE Reporting!

Posted on February 7, 2023 in: CDR Reporting by:

typewriter typing consistency is key

Streamline your reporting with Variphy templates! Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them.  Variphy released templates for UCM CDR, UCCX, and CUBE reporting. TheContinue Reading >