What is call reporting software?

What is call reporting software?

Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool. It typically includes features like call tracking, call duration, and caller identification. The software might also offer the ability to generate reports on call volume, call duration, trunk utilization, and wait time.  

Variphy’s call reporting and analytics software include all these features for the following platforms: 

Cisco Unified Communications Manager

Cisco Unified Contact Center Express

Cisco Unified Border Element

Zoom Phone

With the right call reporting software, you can improve customer service and optimize your business’s operations and resources.

To find out more, please check out our webinar archive or contact our Account team at sales@variphy.com

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