Call Analytics Software Essentials: Ease of Configuration

In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.

Ease of configuration refers to how smoothly a software application can be customized to meet an organization’s or users’ preferences.

Factors that impact ease of configuration

User interface design

The user interface (UI) should be intuitive, with configuration options that are easy to find and understand.

Variphy’s UI is easy to use and includes clear contextual menus for navigation between features. Whether you are adding users to the system, switching between dashboards and as-built documentation, or adding a new cluster to your system, you’ll be able to navigate our application effortlessly.

Flexibility

A good call analytics software allows users to configure the application to meet their needs and preferences. This can include the ability to customize settings, create custom workflows, or add custom data fields.

Users have different requirements for their dashboards and reports. With Variphy, you can customize the widgets in your dashboards and generate reports with data that’s most important to your organization. Customization options include renaming columns in reports to titles and descriptions that make sense to your audience; adjusting the height and width of widgets within a dashboard; and adding your company logo to reports.

Report Templates

Templates provide a structured and standardized format that you can use as a starting point for your organization’s reports.

Reporting templates are available for download to jumpstart your tasks. These templates can be uploaded to your Variphy instance within minutes and are available for Cisco Unified Communications Manager (CUCM), Webex Calling, Zoom Phone, Unified Contact Center (UCCX) Express, and Cisco Unified Border Element (CUBE).

Visit our Knowledge Base for information on downloading the templates and loading them onto your Variphy instance.

Documentation

Documentation should be available to help users understand how to configure the software application, troubleshoot common issues, and restore default settings.

Our Knowledge Base is the home of excellent documentation that outlines all our features along with tips and tricks on using our application. Variphy’s systems engineers continually update the Knowledge Base to ensure that documentation remains accurate and concise for all our platforms and features.

Ease of configuration ensures users can customize the software application to meet their needs. An application that is easy to configure can lead to higher levels of user satisfaction and productivity, as users can utilize the software in the way that works best for them.

Check out our post discussing ease of deployment here!