Save Time With Webex Calling Report Templates
In this workshop, systems engineers Brian and Mike show you how to get our easy-to-use Webex Calling report templates and add them to your Variphy instance.
Webex Calling Report Templates
Check out the available report templates for Webex Calling! These reports can be customized to fit any organization’s needs.
| Template | Data |
| 911 Calls Report | Total call usage for 911/emergency calls with user groupings and call history details. |
| Call Queue Summary | Number of calls going into call queues; number of answered, not connected and queued calls; graph summary by hour for each call queue. |
| Call Queue Summary by Agent | Number of calls going into call queues; summary of answered calls by agent. |
| Detail by Extension or Phone Number | Multi-direction extension or Caller ID/Phone Number search; call history details based on values or patterns. |
| Hunt Group Summary Report | Number of calls going into hunt groups; number of answered and not connected calls; graph summary by hour for each hunt group. |
| Hunt Group Summary Report by Agent | Number of calls going into hunt groups; summary of answered calls by user. |
| Location Summary Report | Multi-direction totals for locations; high-level summary of outbound (originating) and inbound (terminating) calls. |
| Manager Summary Report | Multi-direction search for managers and their users; high-level summary of inbound (terminating) and outbound (originating) calls. |
| User Call History Report | Multi-direction user search; call history details based on selected users. |
Variphy Reporting and Analytics for Webex Calling
Variphy’s solutions for Webex Calling offers configurable reports and advanced dashboards to help users gain insights into their environment. Learn more about our Webex Calling integration.
