Coming Soon: Variphy 25.4

Variphy 25.4 will be available soon! In this forthcoming release, we’re thrilled to add two new integrations: Webex Contact Center and DID Management for Microsoft Teams Phone. These integrations further expand our support for cloud-based collaboration platforms.

What’s New?

Variphy Reporting and Analytics for Webex Contact Center

Elevate your reporting and analytics capabilities with Variphy’s Webex Contact Center integration. This new solution provides comprehensive historical reporting and real-time analytics for your Webex Contact Center environment. 

Variphy DID Management for Microsoft Teams Phone

Automate DID inventory management for your Microsoft Teams environment. This feature lets you instantly view DIDs in your Microsoft Teams tenant and determine which numbers are in use, which user or application they are assigned to, and which numbers are available for assignment. Our DID management feature is a key and great tool for IT administrators.

Improvements

Additional Search Criteria for Microsoft Teams

Search Microsoft Teams calls by Call Session Failure Stage, a detail column that indicates when a call fails and at what stage (Call Setup, Mid-Call). Adding this criteria allows administrators to quickly identify all the call failures that have occurred. 

Cradle to Grave Reporting Improvement for Webex Calling

In this release, we have added support for the Correlation_ID changing during a call sequence. This allows further detail to be displayed when running cradle-to-grave reports within our Webex Calling feature.

Want a sneak peek? Register to attend the webinar to see what’s in store.