Top 10 Reports for a Seamless Cloud Migration

Cloud migrations are transforming how businesses manage communication platforms, offering benefits like cost savings, scalability, and improved security. However, transitioning to cloud calling can be a complex process. In a recent webinar, we shared key insights to simplify this journey. Watch the replay to explore essential reports that help businesses plan, execute, and validate their migrations effectively.

Why Reporting Matters in Cloud Migration

Effective reporting provides the visibility needed to identify inefficiencies, optimize resources, and ensure smooth transitions. Variphy’s suite of analytics solutions deliver actionable data at every stage of the migration journey.

The Top 10 Reports to Simplify Cloud Migrations

During the webinar, we covered the most important reports to help you maintain visibility of your environment. Below are the key takeaways:

1. Hunt Group and Call Queue Utilization Reports

These reports help organizations understand call flows and inefficiencies, enabling them to decide whether to migrate hunt groups to contact centers. By analyzing metrics like call volume and abandonment rates, businesses can prioritize migrations and allocate resources effectively.

2. Dormant Phone Reports

Unused devices can complicate migrations and increase costs. Dormant phone reports identify devices with no activity over a defined period, allowing companies to declutter their systems and save on licensing fees.

3. Underutilized Users Report

This report complements dormant phone analysis by focusing on low-activity users, such as hallway phones or infrequently used devices. Businesses can use this data to consider alternatives like softphones, reducing unnecessary expenses.

4. Unity and Call Handler Reports

Voicemail and auto-attendant configurations are often overlooked during migrations. Unity and call handler reports reveal popular and unused menu options, helping organizations streamline their configurations for better user experiences.

5. Capacity Utilization Reports

These reports ensure businesses are neither overpaying for unused capacity nor underestimating their needs. For instance, when consolidating carriers, capacity utilization data helps determine the right thresholds to avoid overspending or dropped calls.

6. Concurrent Call Volume Reports

By analyzing call volumes in hunt groups or queues, this report ensures systems are prepared to handle peak traffic. For example, if all operators are frequently at capacity, businesses may need to scale resources or enhance their contact center solutions.

7. Phone Registration Reports

This report focuses on devices actively in use, highlighting registered or unregistered status changes. It helps organizations avoid migrating inactive devices, saving time and resources.

8. As-Built Reports

These detailed reports provide a snapshot of device specifications, including firmware and hardware versions, ensuring businesses identify which devices are cloud-compatible and which need replacing.

9. Total Call Volume Reports

Total call volume reports establish pre-migration benchmarks and post-migration validation metrics. This ensures that the new platform delivers consistent or improved performance.

10. Data Retention and Compliance Reports

Long-term call data retention is crucial for compliance. These reports preserve historical data and configurations, providing a reliable reference for post-migration audits or disputes.

Key Takeaways

By leveraging these reports, organizations can:

• Identify inefficiencies and prioritize migrations.
• Reduce costs by eliminating unused devices and optimizing capacity.
• Validate system performance pre- and post-migration.

If your organization is planning a migration or exploring cloud calling solutions, these reports can provide the visibility you need. For more information or a personalized migration assessment, contact us.