The Variphy Guide to WebexOne (2024)
Next week, Cisco will hold its annual conference, WebexOne, in Miami, Florida. This event draws in thousands of IT professionals, networking experts, engineers, executives, and partners from all over the world.
Last year was Cisco’s first in-person WebexOne conference, and it did not disappoint. This event includes technical training, networking opportunities, and an expo floor full of integration partners. In this guide to WebexOne, check out some high-level information about the conference, must-dos, and sessions I’m excited to attend.
Technical and Breakout Sessions
One great reason to attend WebexOne is for the technical sessions. These sessions cover a variety of topics related to Cisco/Webex products, roadmap, services, and technologies. With the conference pass, attendees can participate in presentations, demonstrations, and hands-on labs conducted by Webex experts and industry leaders.
A few sessions I’m looking forward to are:
Webex Suite: The versatile solution designed for any industry, and every workstyle.
Track: Employee Experience
Description: Webex Suite powers hybrid work across industries and workstyles by providing an all-in-one, AI-powered solution to connect, collaborate, and engage in any environment. Join us to hear how Webex customers are leveraging the Webex Suite to drive exceptional experiences for their employees and customers, without compromising security, privacy, and compliance.
Why attend?
I always enjoy hearing from current customers regarding the experience with a platform. This session covers how major organizations like M&T Bank and the Dallas Cowboys are leveraging the Webex Suite.
Deliver mission-critical cloud calling with the AI-powered Webex platform
Track: Employee Experience
Description: Cloud calling promises to deliver modern communications with a simplified infrastructure and streamlined administration. However, cloud migrations are often met with skepticism due to concerns over user adoption, cost, the complexity of cloud transitions, and the potential for business disruption. Join this session to learn how Webex Calling customers have successfully transitioned to the cloud, overcoming concerns from users, the C-suite, and administrators. Learn about the strategies and best practices that facilitated a smooth migration and ensured stakeholder buy-in.
Why attend?
We discuss calling migrations daily with our partners, customers, and prospects. No migration is the same, and hearing from organizations first-hand about their experience is extremely important as we develop offerings for the market.
Control Hub: One powerful dashboard to manage it all.
Track: IT Experience
Description: Simplify and manage your hybrid workplace with Control Hub, the AI-powered, single-pane-of-glass management solution for Webex services and Cisco devices. With everything you need to deploy, manage, and optimize your workflows and workspaces in one place, you can easily onboard users, drive adoption, and increase ROI while ensuring all communications remain secure, private, and compliant.
Why attend?
Control Hub is the centralized management platform for all things Webex. This overview should cover the basics and provide insight into additional features that may be leveraged within Control Hub.
How Webex Contact Center is redefining the agent and supervisor experience.
Track: Customer Experience
Description: Delivering amazing customer experiences requires informed agents who can quickly solve customer problems. With cutting-edge tools and a wealth of data-driven insights, agents are empowered to engage in a way that not only meets, but exceeds customer expectations. Join this session to learn how to transform your contact center with AI-powered features that can improve the efficiency of both agents and supervisors.
Why attend?
Another customer experience session! In this session, we’ll hear about Umpqua Bank’s experience using Webex Contact Center. I love these insights into why customers chose a platform and how it’s benefiting their organization.
How Webex customers future-proof their CX investment.
Track: Customer Experience
Description: Learn how two leading companies tailored Webex Contact Center to meet their unique requirements while taking advantage of a streamlined and efficient approach to cloud migration. Whether you are looking to fully migrate or integrate cloud technologies into your current environment, Webex can help you meet the needs of your customers today and into the future.
Why attend?
Last one, I promise. This is a customer experience discussion on Webex Contact Center and how organizations are using the platform to satisfy business requirements and benefit their customers and users.
Keynote Addresses
Excited to hear directly from Cisco’s leadership and industry experts? WebexOne keynotes are where you’ll get the inside scoop on the latest trends, innovations, and strategies that are shaping the future of IT and communication technologies. Whether you’re in the audience or catching the stream, you’ll find these presentations are always packed with valuable insights.
Expo Hall
Looking to find out more about Webex and their ecosystem, and maybe a little swag? This is the place for you! The Expo Hall comprises approximately 40 integration partners along with a complete Webex solutions area.
With a full range of integration partners and Webex solution stations, this is your chance to get hands-on with the latest products and chat with the engineers who built them.
Networking Opportunities
WebexOne is more than just sessions and keynotes — it’s a prime opportunity to connect with peers and expand your professional network. Between the social events, impromptu meetups, and a busy expo floor, there’s no shortage of ways to engage with other attendees. It’s the perfect time to trade ideas, share experiences, and build relationships that could benefit you long after the conference ends.
Visit Us at Booth #21A
Come see us at our booth, and stop by to chat with us about your call analytics and reporting needs for Webex Calling or any of our other supported platforms. See you in Miami!
